Amentum is seeking a Help Desk Manager Senior to support our FEDSIM United States Army National Guard (G2 IS3) contract.
Responsibilities:
- Manages technical support operations for ARNG Intelligence networks and systems, overseeing troubleshooting, access control, and account management across NIPRNet, SIPRNet, JWICS, and related environments.
- Leads the administration of network-based tools and services, coordinating the creation, deletion, and management of user accounts while maintaining compliance with authentication, security, and access control standards.
- Directs help desk support for application development, testing, and execution, managing hosting environments external to DoD networks and coordinating rapid technology integration efforts with engineering teams.
- Oversees monitoring and response to service requests related to cybersecurity, network performance, and system vulnerabilities, ensuring preliminary diagnostics are conducted and issues escalated appropriately.
- Guides cybersecurity impact assessments by identifying vulnerabilities, mapping threat vectors, and supporting implementation of mitigation strategies to strengthen system security.
- Leads INFOSEC support initiatives by managing system accreditation documentation, promoting security awareness, and enforcing compliance with DoD cybersecurity policies.
- Actively participates in B2C2WG (Boards, Bureau, Centers, Cells, and Working Groups) activities to integrate help desk operations into broader ARNG G-2 mission support frameworks.
Required:
- CompTIA Network+
- ITIL Foundation Certification
- Active TS/SCI Clearance with the ability to obtain and maintain a Polygraph
- 10-15 Years with a BS/BA or MS/MA; or equivalent years of experience
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
