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Professional, Application Support

Fiserv • Full-time • Chennai, Tamil Nadu, India • 3d ago

Detailed Job Description
Job Posting Title: .NET Application Support
Work Location – Chennai
Experience - 3-7 Years
Mandatory Skills - .net Support, Windows/IIS

Job Description *
What does a successful .NET Application Support do at Fiserv?
The role involves deploying, upgrading, and migrating critical applications, along with providing technical support for flagship products. Key responsibilities include - Incident Management, System Monitoring, Issue Resolution and Troubleshooting, Maintenance and Documentation
What will you do:
Deployment/Upgrade/Migration: Doing deployment/upgrade/Migration of critical application and providing technical support for flagship application/products, diagnosing and resolving issues promptly.
Incident Management: Manage and resolve incidents related to the applications developed in .Net & Java, ensuring timely resolution and communication with stakeholders
System Monitoring: Monitor application performance and system health to ensure optimal functionality. Working on Monitoring the application, Changes, deployments and Incidents.
Issue Resolution: Troubleshoot and resolve application issues, collaborating with development teams as needed.
Maintenance: Perform regular maintenance tasks, including post patching validations, certificate renewals.
Documentation: Create and maintain documentation for troubleshooting procedures and system configurations.
Collaboration: Work closely with other IT professionals to improve application performance and implement system enhancements.
What you will need to have:
Experience developing and/or supporting n-tier architecture, large-scale multi-tier web applications and environments and strong troubleshooting and debugging skills at all tiers
Solid application development and troubleshooting on .NET Framework using C#, ASP.NET, Java and other web technologies and knowledge of Webservices like SOAP and REST
Experience with Service Now for Incident, Case, Problem and Change Management
Experience with cloud technologies like AWS, Azure, PCF and exposure to use of other Microsoft windows Diagnostic tools and applications.
Knowledge of Microsoft Windows operating system (Windows 2003/ 2008/2012), Linux OS, IIS web server applications and familiarity or knowledge of common networking practices, and client/server applications.
Ability to communicate effectively with team and other internal stakeholders and to work under pressure to complete tasks on schedule and with high quality.
Flexibility to work non-standard hours as part of 15X7 team and weekends
What would be great to have:
Knowledge on ServiceNow, Splunk, DynaTrace, Extrahop, SiteScope and Automation tools.
Splunk User certification, Azure / cloud certifications

R-10368597