Job Summary: We are seeking a highly skilled Senior Scrum Master with excellent facilitation skills and exceptional speaking and written communication abilities. The ideal candidate will have a deep understanding of Scrum and Kanban, be highly collaborative with team members and stakeholders, and possess experience in process improvements and follow-through. This individual requires minimal management involvement but understands that Leadership and Coaches will provide goals and directions based on company and organizational objectives. Our team operates at a high pace and demonstrates a sense of urgency where needed, always striving to improve performance and quality. Proficiency in JIRA, Confluence is essential.
Key Responsibilities:
- Facilitate Scrum ceremonies (stand-ups, sprint planning, retrospectives) and Kanban practices.
- Ensure effective communication and collaboration within the team and with stakeholders.
- Drive process improvements and ensure follow-through on initiatives.
- Guide and coach the team on Agile practices and principles.
- Remove impediments and blockers to ensure smooth progress.
- Collaborate with Product Owners on backlog management and prioritization.
- Foster a culture of continuous improvement and high performance.
- Track and report team progress and metrics, explaining them clearly to the team and stakeholders.
- Mentor and support junior Scrum Masters and Agile practitioners.
- Manage four teams simultaneously, ensuring alignment and coordination.
- Demonstrate a sense of urgency and high pace in team operations.
Qualifications:
- Certified Scrum Master (CSM) or equivalent certification.
- Minimum of 5 years of experience as a Scrum Master in an Agile environment.
- Strong understanding of Scrum and Kanban methodologies.
- Excellent facilitation, speaking, and written communication skills.
- Proven ability to manage multiple priorities and projects simultaneously.
- Experience with Agile project management tools (e.g., JIRA, Confluence).
- Ability to work effectively in a fast-paced, dynamic environment.
- Experience in process improvements and ensuring follow-through.
- Collaborative mindset and ability to work well with team members and stakeholders.
- Competent in Power BI and Copilot.
Specific Skills Required:
- Conflict Resolution: Ability to resolve conflicts within the team and facilitate productive discussions.
- Time Management: Strong skills in managing time and ensuring timely delivery of projects.
- Problem-Solving: Excellent problem-solving skills to identify and address issues promptly.
- Adaptability: Ability to adapt to changing environments and requirements.
- Technical Acumen: Understanding of software development processes and technical concepts.
- Coaching and Mentoring: Skills in coaching and mentoring team members to enhance their Agile practices.
- Stakeholder Management: Ability to manage and communicate effectively with stakeholders at all levels.
- Analytical Skills: Strong analytical skills to track and interpret team metrics and performance data.
- Continuous Improvement: identify, implement, and sustain improvements in processes
Company Culture: At Fiserv, we pride ourselves on fostering a collaborative, inclusive, and innovative work environment. Our culture is built on:
- Collaboration: Teamwork and open communication.
- Innovation: Creativity and risk-taking.
- Inclusivity: Diverse and respectful workplace.
- Continuous Learning: Ongoing training and development.
Performance Evaluation Process:
- Goal Setting: Collaborative goal setting at the start of each period.
- Regular Feedback: Continuous feedback and formal reviews.
- 360-Degree Feedback: Comprehensive input from team members and stakeholders.
- Performance Metrics: Tracking KPIs related to Agile practices and team productivity.
- Formal Review: Performance review meetings to discuss achievements and areas for improvement.
- Development Plan: Action plans for growth and career progression.
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