Senior Partner Development Managers are responsible for acting as the main point of contact for our highest producing agents, focusing on exceptional relationship management and client satisfaction. The successful candidate will collaborate with agents on go-to-market approaches aimed at strategic growth - both from a relationship and merchant portfolio standpoint. As a Senior PDM, you will be tasked with proactively implementing various cross-selling tactics to promote merchant (and agent) retention/stickiness. Cross-departmental collaboration will be key, as you work to uncover solutions that best fit your assigned agents' needs.
Tasks
Successfully manage existing agent relationships to drive maximum growth
Act as a dedicated point of contact - advocate on behalf of the agent when interacting with various internal teams as needed
Drive partner growth to targets through go-to-market strategies and intelligent conversation
Collaborate in the gray area of both a sales and operational environment
Facilitate questions and issues on behalf of agent partners
Utilize resources to respond to inquiries and troubleshoot issues
Provide unparalleled white glove experience for our agent relationships
Articulate internal processes to external partners
Maintain reporting and execute internal audits as needed
Willingness to perform other tasks as needed when needed
Skills and Experience
Bachelors degree or equivalent with 5 years sales-related experience preferred
Deep understanding of the payments landscape and solutions
Ability to build rapport and collaborate well with others - both internally and externally
Self-motivated with the propensity to utilize resources while thriving in a team environment
Comfortability in the dynamic atmosphere of an organization/industry with a rapidly expanding customer base
Must be able to think on your feet, but also drive follow up when needed internally and with partners
Ability to pivot as the channel grows
Ability to communicate professionally via written and verbal communication
Extreme attention to detail
Ability to multi-task with various systems and tasks
Willingness to take on additional tasks as processes revamp
Adept at leveraging resources across the entire organization
Ability to travel 30%
R-10363375
