Description
This position is incentive eligible.
Introduction
Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Vice President of Shared Services for Hospital Based Services (HBS), where excellence creates excellence. This role will base in Brentwood, TN.
Benefits
HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare has expanded our influence across the healthcare industry by investing 3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Vice President of Shared Services for Hospital Based Services role today!
Job Summary and Qualifications
The Vice President of Shared Services for Hospital Based Services (HBS) will provide oversight and leadership of all shared services operations supporting hospital-based medicine, including service delivery, operational effectiveness, business process review, continuous improvement activities, technology strategy, and staff coaching and development. This position will collaborate with Sr. executive leaders of the service lines as well as hospital leaders and medical directors across the enterprise to ensure Shared Services provides efficient and effective support for credentialing, scheduling, contracting, and provider compensation strategy, aligning with the ongoing needs of the business and high-quality patient care.
Major Responsibilities:
· Ensure the shared service organization executes on its strategic projects and serves as the single point of accountability for decision-making and escalations related to hospital-based medicine services.
· Design, implement, and refine processes and workflows to enhance the customer experience for hospital-based providers and deliver a top-notch experience for our team.
· Create and execute on service levels ensuring they are met and/or exceeded, and all operational metrics for hospital-based medicine shared services are trending positive.
· Assess, develop, and monitor the application of customer service and/or transaction processing skills by our employees, recommending and securing appropriate training concepts through internal or external means.
· Maintain effective vendor relationships related to credentialing, scheduling, and compensation platforms, holding them accountable to contractual delivery
· Build, communicate, and continuously refine a vision and strategy for how we efficiently deliver hospital-based medicine shared services and build loyalty for our services.
· Identify, recommend, and advocate for process and technology improvements to standardize and improve how we engage with our customers through engagements with IT and other relevant partnerships.
· Build a people-focused culture of high-performance, customer-focus, and continuous improvement through a compassionate, energetic, empathetic, and transparent leadership style.
· Analyze data and customer feedback to identify opportunities for improvement and to provide thoughtful and strategic insight to hospital leaders and medical directors.
· Be a strong financial steward of and maintain budgets across the organization for hospital-based medicine shared services.
· Oversee and manage all aspects of provider credentialing and re-credentialing processes for hospital-based medicine services, ensuring compliance with all regulatory and accreditation requirements (e.g., JCAHO).
· Develop, implement, and optimize provider scheduling processes to ensure adequate coverage, operational efficiency, and provider satisfaction across hospital-based medicine services.
· Lead the development and execution of provider compensation strategies for hospital-based medicine services, ensuring competitive, fair, and fiscally responsible models that align with organizational goals and attract top talent.
· Proactively remove risks and impediments to project success, ensuring issues are escalated and resolved at the executive level as needed, particularly concerning credentialing, scheduling, and compensation.
· Drive operational excellence by improving processes, optimizing workflows, and fostering collaboration between shared services and hospital-based medicine teams.
· Clearly define and document critical decision-making processes and escalation paths to ensure continuity of operations, especially during periods of absence.
· Establish and regularly report on key performance indicators (KPIs) and service level agreement (SLA) adherence for all shared services functions, providing measurable benchmarks for performance assessment.
· Ensure robust and compliant processes for provider credentialing and re-credentialing are in place and consistently followed, minimizing risk and ensuring regulatory adherence.
· Implement and oversee efficient and equitable provider scheduling systems that optimize resource utilization and support consistent patient care.
· Develop, implement, and continuously evaluate provider compensation models to ensure market competitiveness, internal equity, and alignment with financial objectives.
· Actively identify, mitigate, and resolve operational risks and bottlenecks across all shared services, with a focus on maintaining uninterrupted service delivery.
· Manage and track financial performance against established budgets for all shared services, ensuring fiscal responsibility and cost-effectiveness.
· Cultivate and manage strong relationships with all critical external vendors, ensuring contractual obligations are met and service quality is maintained.
· Performs other duties as assigned
· Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”
Education & Experience:
· Bachelors degree, Required
· Masters degree or advanced degree (e.g., MHA, MBA) Preferred
· 10+ years of experience in healthcare operations leadership, shared services operational leadership, hospital based services, with 7+ years of direct managerial experience. Required
Knowledge, Skills, Abilities, Behaviors:
· Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients and providers. Required
· Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of dignity and respect. Required
· Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community, and HCA. Required
· Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA. Required
· Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement. Required
· Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results. Required
· Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors. Required
· Drive Execution and Financial Results: Ability to commit to the success and financial well-being of HCA by challenging others to excel and hold themselves and others accountable for achieving results. Required
· Compliance Manager: Able to manage the processes related to compliance by following regulatory guidelines, especially concerning credentialing and regulatory requirements for hospital-based providers. Required
HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If youre looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a Vice President Shared Services HBM. Unlock your leadership potential with HCA Healthcare.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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