- This is a remote position in South Florida or Dallas,TX***
This is your chance to be part of our F&B Operations & Development - Americas team that oversees the daily functions of our Caribbean and Latin America (CALA) managed hotel portfolio and lead the new hotel opening process for F&B - Americas. As the VP of F&B Operations CALA & Openings Americas, you will lead strategic initiatives and operational excellence across ~60 Luxury and Full-Service hotels and $400MM in F&B revenues. Additionally, you will oversee all new hotel openings across our Americas region including feasibility analysis, F&B programming, proforma reviews, pre-opening operational milestones, and hand-off post-opening to the Regional F&B leader. Reporting to the SVP F&B Operations & Development Americas, you will drive F&B revenue and performance, deliver exceptional guest experiences, and ensure alignment with corporate goals through cross-functional collaboration.
What will I be doing?
As a VP Food & Beverage Operations CALA & Openings Americas you will provide strategic leadership and oversight for F&B operations across hotels and resorts in the CALA region, driving performance, innovation, and guest satisfaction. On the Americas F&B Operations team reporting to the SVP, F&B Operations Americas, you will lead a team of Directors and collaborate to support new hotel openings, enhance operational efficiency, and develop F&B talent. You will implement best practices, optimizing financial performance, and shaping the future of F&B across the region.
Your Responsibilities Will Also Include
- Provide strategic leadership and oversight for F&B operations across your hotels and resorts in the CALA region, and support the new hotel opening process for F&B.
- Ensure high standards of quality, service, and guest satisfaction across all F&B functions.
- Implement best practices and innovative strategies to improve operational efficiency and profitability and guest satisfaction
- Guide F&B performance by implementing strategies, optimizing outlet operations, and enhancing guest satisfaction metrics.
- Analyze financial performance, implement cost-control measures, drive F&B revenue growth, and achieve F&B profitability goals.
- Represent F&B Operations in different forums and contribute to broader organizational strategy.
- Lead a team of 1 Sr Director F&B Operations, 1 Director F&B Operations, and 1 Director F&B Openings & Special Projects by setting clear objectives and performance metrics.
- Evaluate current and up-and-coming property-level F&B and Culinary talent to ensure teams.
- Participate in the recruitment and selection of new hotel F&B Leaders.
How You Will Collaborate With Others
- Partner with cross-functional teams including Brands, Growth & Openings, Development, HR, and Finance to ensure cohesive execution of strategic initiatives.
- Engage with Area Vice Presidents, hotel General Managers, F&B Directors, and Executive Chefs to foster a culture of accountability, innovation, and excellence in service delivery.
- Represent F&B on leadership team calls to foster collaboration and share important updates relative to the function.
- Foster a rapport with VP Culinary to demonstrate cohesive leadership to Regional and on-property teams.
- Provide senior leadership support to the SVP, F&B Operations Americas by sharing relevant business updates, and team, performance, or project insights.
What Initiatives You Will Take Ownership Of
- Conduct regular performance reviews and financial assessments of hotel F&B operations, collaborating with Area Vice Presidents and property leaders to identify opportunities for improvement and growth.
- Lead the engagement with key vendors to deliver innovative solutions that enhance our F&B operations and service delivery in our hotels.
- Support the transitions of new properties and any re-concepting, renovations, new openings in your portfolio of hotels.
- Enhance and develop F&B SOPs to streamline and simplify the F&B new hotel opening process.
- Own the F&B opening process for all new hotel openings in the Americas region.
- Evolve existing tools and create new resources to streamline and simplify the F&B opening process, establishing clear roles and responsibilities, and partnership with the Regional F&B leaders.
- Develop and inspire current and future F&B leaders, specifically through your engagement and endorsement of leadership development and mentorship programs.
What are we looking for?
Success will demonstrate itself through the following attributes and skills:
- Strategic and operational leadership that drives F&B performance, innovation, and guest satisfaction.
- Strong financial acumen with a proven ability to grow revenue and manage costs.
- Collaborative mindset to lead cross-functional initiatives and build strong stakeholder relationships.
- Talent development focus with a commitment to mentoring and building teams.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Ten (10) years of work experience in Full-Service Restaurants, F&B Hotel Operations and Hospitality operations.
- Three (3) years of work experience in new hotel openings.
- Three (3) years of work experience in the Caribbean and Latin America.
- Proven track record of being a strategic leader with strong financial acumen and operational expertise.
- Bilingual (English and Spanish).
- Willing to travel up to 75%.
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
- Experience working in a highly matrixed environment.
- Examples of how you have led cross-functional projects from inception through completion and delivered on performance objectives/ROI.
- Prior work experience in All-Inclusive hotels.
- Fluent in Portuguese.
What is it like working for Hilton?
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to our benefits such as the Go Hilton travel program, employee stock purchase program, and paid time off including parental leave.
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Work Locations
Hilton - Regional Office - Miami
Schedule
Full-time
Brand
Hilton Corporate
Shift
Day Job
Job Level
Head of Department
Job
Guest Services, Operations, and Front Office
