ABOUT THE POSITION
DMGroup is hiring an IT Associate for its Product Development team. The IT Associate position offers an opportunity to play a critical role in fulfilling our firm’s mission to improve public education.
Are you a curious problem-solver who loves to switch between hands-on tech support and firmwide projects? This is a unique hybrid role where you'll be the go-to person for our team's day-to-day IT needs while also playing a key role in advancing exciting special projects, including projects involving AI.
You'll be a vital part of a fast-paced, highly collaborative team, bridging the gap between our core IT functions and future-focused development initiatives. If you're a self-sufficient "go-getter" who thrives in a dynamic environment, this is your chance to make a tangible impact and grow your skillset and career with a mission-driven company.
LOCATION
This role will be based out of DMGroup’s headquarters in Boston, MA, with flexibility to work from home up to two days a week based on schedule and team needs.
WHAT YOU’LL DO
IT Operations & Support
- Achieve high customer satisfaction through the delivery of prompt, friendly, and expert IT helpdesk support for our team, troubleshooting issues with Mac and Windows laptops, peripherals, software applications, and systems access.
- Manage and maintain office network, hardware, software, and cloud infrastructure (Google and Microsoft).
- Work closely with internal team members to resolve more complex issues and improve overall IT delivery, systems reliability, and security.
- Handle new employee onboarding, setting up equipment, and accounts to ensure a smooth start.
- Be highly service-oriented, prioritizing the team's productivity by getting things done quickly and effectively.
Firmwide Projects
- Serve as a core contributor on cross-functional projects, from researching new technologies to implementing technology and operations solutions.
- Assist with our AI initiatives, which include exploring new AI tools for internal optimization (e.g., automation, increasing productivity).
- Conduct research and data analysis to support business cases and inform project and product strategy.
- Vibe code and contribute to emerging development tasks as needed, with a strong ability to learn new technology, tools, and development languages.
- Embrace ambiguity and thrive on finding clear, effective solutions to complex business challenges.
Why You'll Love This Role
- Big Picture: You will help empower and focus our teams’ efforts on supporting the K-12 districts and schools we are privileged to partner with to improve student outcomes.
- Growth Potential: Success in this role will open doors to new opportunities, the development of new skills, and enable you to elevate your position and impact.
- Exposure: You won't be just a number. You will report to the SVP of Product Development and contribute to work that directly impacts our productivity and the future direction of our products and company.
- Variety and Challenge: No two days will be the same. You'll constantly be learning new technologies and tackling new problems.
- Culture: Join a team of innovative, mission-driven professionals who value independence, curiosity, and getting things done.
QUALIFICATIONS & EXPERIENCE
The ideal candidate should have/be able to:
- Bachelor’s degree required.
- 2-3 years of experience in an IT or technology-related role.
- A "go-getter" with the ability to work independently, manage multiple projects simultaneously, and find solutions with minimal oversight.
- Strong experience and capability supporting operating systems (Mac, Windows), hardware (e.g., laptops, printers, network devices), software (e.g., Google Workspace, Microsoft 365, various productivity tools), and programming skills.
- Familiarity with network fundamentals and related security best practices.
- Excellent troubleshooting, problem-solving, and critical thinking skills.
- Highly proficient with various AI tools and strong understanding of AI capabilities and limitations.
- Strong organization, time management, and prioritization.
- Keen attention to detail.
- Effective communication skills, including speaking, writing, and active listening.
- Great customer service and interpersonal skills.
ABOUT DMGROUP
For more than 20 years, District Management Group (DMGroup) has been assisting the superintendents and CEOs of school districts and their leadership teams to dramatically improve public education for all students.
District Management Group provides school systems with superior strategic insights and tactical solutions to the most pressing challenges facing school system leaders today. In addition to direct consulting, we research and publish on best practices and develop technology solutions to help district leaders implement and sustain reform. Through our consulting, research and technology solutions, we are recognized as thought leaders in national conversations on education reform including the areas of strategic planning and resource allocation, human capital including pay for performance, special education and struggling students, and in stakeholder engagement.
We are an equal opportunity employer, and we encourage applications from all individuals regardless of age, gender, race, ethnicity, religion, sexual orientation or physical ability.
Job Type: Full-time
Base Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
Application Question(s):
- Do you now, or will you in the future, require sponsorship for an employment visa (such as H1-B)?
Education:
Experience:
- IT support: 2 years (Preferred)
- AI: 1 year (Preferred)
- Software troubleshooting: 2 years (Preferred)
Ability to Commute:
- Boston, MA 02110 (Required)
Work Location: Hybrid remote in Boston, MA 02110
