About this role:Wells Fargo is seeking a Senior Business Accountability Specialist in the Secure Network Service Management Optimization Team. The Optimization Team is the analytical backbone of Secure Network Services leveraging data-driven insights to streamline processes, enhance efficiency, and proactively reduce risk across the SNS landscape. Acting as a strategic conduit between risk partners and product teams, we ensure that operational improvements are not only informed by real-world risk intelligence but also aligned with product capabilities and roadmaps. Our mission is to support secure, scalable, and optimized network services through collaboration, transparency, and continuous improvement.
In this role, you will:- Lead or assist in execution of controls to ensure the Network organization maintains adherence to enterprise policies
- Lead or participate in moderately complex initiatives and deliverables within business and contribute to large-scale, cross-functional planning related to mitigation of current and emerging business risk issues and concerns
- Assess, analyze, and design moderately complex controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring
- Independently make decisions and resolve moderately complex issues while leveraging solid understanding of the business's functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; lead peers and key business partners to meet deliverables and drive new initiatives
- Collaborate and consult with peers, colleagues, and mid-level managers to address current and emerging risks associated with business activities and operations, and provide guidance or support in interpreting, developing, and implementing risk-mitigating strategies
- Partner with peers and the business in interactions with external parties to support appropriateness and timeliness of response, and effectiveness of communications and materials
- May serve as a mentor for lower-level staff
Required Qualifications:- 4+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:- Strong analytical skills with high attention to detail and accuracy
- Problem solver. Able to consistently make excellent decisions through a combination of data analysis, judgment, and experience - including the ability to anticipate future consequences and trends and incorporate them into the organizational plan.
- data analytics experience. Skilled at analyzing data sets, drawing out conclusions and trends, and communicating those trends to broader audiences.
- technical experience with Network/Security devices, Service Management experience. Bonus: Certifications like ITIL v4.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to interact with all levels of an organization.
- Ability to quickly establish credibility to build and maintain effective working relationships.
- Advanced Microsoft Office skills
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
- Ability to meet stringent deadlines and facilitate meetings or present information to an audience.
- Experience utilizing ServiceNow Change, Problem, Incident and Reporting modules.
Job Expectations:- Must be able to report to the physical office according to a 3/2 hybrid schedule.
- Act as an individual contributor to perform data quality review and trend analysis.
- Become fluent in all Wells Fargo policies and tools.
- Provide weekly/monthly/quarterly metrics and reporting when/where needed.
- This role is not eligible for Visa Sponsorship
Posting End Date: 9 Oct 2025
*Job posting may come down early due to volume of applicants. We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
