What does a successful Application Support Engineer do?
At Fiserv, an Application Support Engineer will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.
What you will do:
Perform troubleshooting to lead the path to root cause identification and make recommendations for long-term resolution of problems across the platform.
Make application enhancements and fixes to resolve issues reported by downstream or end users.
Support and resolve incidents and problems within the team. Assist with the resolution of complex incidents, demonstrating mastery of problem-solving techniques and processes.
Recommend strategies for process and monitor improvements.
Perform deep dive application review and provide feedback to enhance the quality of application code artifacts.
Collaborating with L2 support, perform data processing and troubleshooting activities.
Us strong understanding of end-to-end application support process and escalation procedures to provide effective support in service operation.
Create regular status reports using understanding of MTTR (Mean Time To Resolve), MTTA (Mean Time To Acknowledge.)
What you will need to have:
3+ years total engineering, production support and administration or similar experience (Have acted as a prod support/ analyst for at least 3 yrs.
Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, Boot FS is preferrable.
Hands on scripting experience using shell, perl, powershell, python scripting languages for automation purposes.
What Would Be Great To Have:
Good understanding of ITIL concepts. ITIL certification is preferable.
Experience in working on service delivery process including Incident Management, Problem Management and Change Management.
Good understanding of Capacity Management and basic understanding of Release Management
Solid experience as application production support Engineer in a 24x7 uptime environment, including automation experience in Unix and Windows environments.
Strong understanding of different operating systems like RedHat Linux, AIX, Solaris, SUSE Linux, Windows etc.
Understanding of various types of schedulers like UNIX crontab, control-M, Autosys, Windows task scheduler etc.
Strong working knowledge on one or more of SQL, MySQL, Oracle, MongoDB, MariaDB databases.
Good understanding of certificate renewals/installation and certificate management tools (E.g. Venafi.)
Experience with log parsing technologies like Splunk, etc.
Experience with tools like Dynatrace etc.
Basic knowledge of PCF, Kubernetes.
Important Info About This Role
We’re better together! This role is fully on-site.
This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.
Each shift includes at least 1 weekend day/evening.
Perks At Work
We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
Advance your career with training, development, certification, and internal mobility opportunities.
Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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