How will this role impact First Command?
One of First Command’s strategic priorities is to grow our number of selling Advisors so we may continue to “Coach those who serve in their pursuit of financial security.” The Advisor Onboarding team plays a critical operational role in effectively and efficiently converting individuals we recruit into First Command Advisors.
The Onboarding Cohort Leader plays an integral role in the initial licensing phase for new Advisor Trainees (ATs) at First Command and greatly impact the future growth of the advisor force. They are responsible for improving initial licensing throughput rates, by engaging with and coaching ATs and providing oversight of the licensing pipeline to all relevant stakeholders. They ensure all ATs understand their expectations and are provided all the tools and resources available to successfully pass the required FINRA and State exams.
What will the employee do in this role?
- Establishes a coaching relationship with each new Advisor Trainee (ATs) by scheduling an initial 1:1 Welcome Call once they have cleared their background check
- Provides each AT with a cohort study plan which outlines the cohort weekly objectives then works with them to personalize their plan for staying on track
- Works with vendor partner to organize and facilitate the engagement with the AT for weekly cohort huddles calls and periodic instructor led focus sessions
- Ensures each AT has study materials ordered on time for the cohort launch
- Monitors and reports on each AT study progress weekly
- Engages ATs weekly in support of their exam preparation
- Coordinates and schedules 1:1 weekly check-in calls with each AT
- Schedules 1:1 coaching calls, as needed, for more detailed guidance and support aimed at assisting ATs with staying on pace or catching up with their assigned study cohort
- Ensures every ATs has access and understands how to use all the resources provided to help them successfully prepare for and pass all required exams
- Opens exam windows through FINRA when standards for doing so are met and assists them with getting exams scheduled
- Ensures all exam preparation and licensing activity data is recorded appropriately to ensure accurate and timely reporting to all stakeholders
- Supports the Recruiting & Onboarding leadership team and reports regularly on the progress of the ATs in their pipeline
What Skills & Qualifications do you need?
Education
- Bachelor's degree or the equivalent combination of education and work experience required
Work Experience
- 3-5+ years in a professional office environment with emphasis on customer service and support is required
- 1+ year of experience in or knowledge of the securities registration and insurance licensing processes is preferred
- Any coaching or teaching experience is considered a plus
Certifications
- Securities Industry Essentials (SIE) exam preferred
Required Knowledge, Skills and Abilities
- Proven experience working in a professional and service-oriented office environment
- Excellent written and verbal communication skills
- Ability to use independent judgment to plan and organize work
- Demonstrated ability to work with and be entrusted with confidential client information
- Must be able to multitask and prioritize tasks effectively in a fast-paced environment
- Rapidly solve problems, recognize potential issues, and make decisions as quickly as possible while obtaining and maintaining all required regulatory standards
- Demonstrate strong attention to detail and accuracy skills
- Ability to work well under pressure and within deadlines
- Possess strong organizational skills
- Ability to work well with others
- Collaborative problem-solving skills
- Knowledge of RegEd licensing system a plus
- Advanced computer skills and proficiency in Microsoft Office applications and AS400 (preferred)
LI-NC1
#LI-hybrid
