Customer Care Consultant - Charlotte, NC - Starting January 2026

Ally Bank • United States • 3w ago

In this department, you will be empowered to provide personalized and outstanding customer service within our Customer Care Contact Center. Associates joining the Contact Center team will start serving customers on inbound phones. Along with that, you will be developing a career at a company that invests in its people.

Working with a team of premier customer care professionals, you will help your customers with the support they need. The communication tools you will have at your fingers will include channels such as inbound calls, outbound calls, and messaging.

Making the ordinary extraordinary for our customers, corporate partners, communities, teammates, and investors.
Develop your skills by learning the role of a Contact Center associate, while given the opportunity to advance your career through Ally’s various development programs.

Class Details:

Start date: Monday, January 12, 2026
Compensation: $23/hr. + Monthly Incentives
Mandatory (4) week training program (In-office)
Work Schedule after training is completed (3 days in-office & 2 days remote):
- Shifts can range with a start time of 8am to an end time of 8pm EST (Monday – Sunday)