Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
The Role
The Customer Care Representative Temp is responsible for managing channel partners sales order processing and ensures the smooth supply chain and inventory management and in compliance with the organization and local regulation.
What you will do:
Logistics/ Supply Chain
- Manage inter-company purchases and ensure inventory is available based on demand plan. Ensure that the organization purchase and planning activities are conducted in accordance with the Company policy, procedure and quality requirements.
- Validate billing from 3PL in relation to customs clearance, warehousing and transportation.
- Receive, coordinate and monitor all Partners orders from placement until final delivery and ensure these are delivered smoothly and timely through the supply chain.
- Contribute to establish and implement efficient import/export processes and procedures with compliance to relevant laws and regulations.
- Obtain import/export licenses conforming to trade compliance requirements from local government authorities in daily import/export operations.
- Follow up with third party logistics providers, couriers and customers for problem solving late or incorrect deliveries.
- Collaboratively work with functional groups to meet and/or resolve customer requirements
Compliance
- Ensure HS code and COO check implementation when necessary.
- Regular forwarder/broker communication and management to maximize efficiency and avoid trade compliance risk.
- Perform all of the above in accordance with our Quality Assurance and safety management systems.
Administrative
- Responsible in raising purchase order and requisition including invoice processing when needed
- Provide other administrative support as assigned.
What you need to have:
- Ideally degree educated with above 2 years of sales order, logistics experience in an industrial environment with complex B2B interactions.
- Bi-lingual in both Korean and English to connect with local channel partners and the regional team Good knowledge of ERP & CRM (Salesforce)
Key Competencies:
- Strong interpersonal and customer relationship management skills
- Knowledge and work experience within fast moving consumer goods and packaging industry
- Customer and results oriented and demonstrate great collaboration, attention to details, verbal and written communication skills
- Capable of handling multiple high pressure tasks and assignments simultaneously while staying focused and responsive to commitments and assignments
You’ll only be the right candidate if you are aligned to our values and culture:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
Work Arrangement : Hybrid
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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This position may be located in : APAC : Korea, Republic of : Seoul : Seoul
Sub Division: Direct Distribution Korea
Job Requisition ID: 63239
Job Function : Customer Service
