Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Criteria Labs, Austin, TX; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester, OH; Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic.
Our expertise is the design and manufacture of communications-based specialty products – engineered components and subsystems – for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.
Position Overview
Applications Engineers are the primary technical resource for the field sales force and are responsible for actively driving and managing the technology evaluation stage of the sales process. Working in conjunction with the sales team as the key technical advisor and product advocate, the Applications Engineer must be able to identify and provide reliable solutions for all technical issues to ensures complete customer satisfaction through all stages of the sales process. The Applications Engineer must be able to establish and maintain strong relationships throughout the sales cycle.
Essential Duties and Responsibilities:
- Maintains expert level of product knowledge and applications.
- Articulates technology and product positioning to both business and technical users.
- Uses knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators. Identifies product development needs
- Responds to functional and technical elements of RFIs/RFPs
- Researches and builds relationships with new customers to strategically align the company product development.
- Listens, understands, and conveys customer requirements.
- Identifies customers’ needs and sales opportunities to help future growth
- Performs technical/product training for both sales representatives and customers at targeted accounts.
- Maintains accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases
- Identifies potential customers, and the decision makers within the customer’s organization
- Coordinates and supports industry functions, Trade Shows and conferences and provides feedback and information on market and competitive assessments.
- Resolves customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives
- Supports forecasting, for both monthly and annual planning
- Supports domestic and international sales representatives with switch inquiries
- Independently generates pricing for custom switch opportunities and foster collaborative relationship with engineering to support new opportunities
- Provides input monthly for business development report
- Leads technical customer engagements independently from initial pre-RFQ stage to post-delivery field support
Qualifications:
- Bachelors of Science degree in Electrical Engineering, Mechanical Engineering, or equivalent
- 1-5 years of Engineering experience
- Must be U.S. Citizen
- Strong product knowledge and technical competency
- Read architectural, mechanical and electrical blueprints and have a solid understanding of basic electrical and mechanical specifications
- Must be able to manage competing priorities and multiple projects under tight deadlines
- Must possess strong communication skills including ability to effectively present information and respond to questions.
- Ability to work with challenging customers and make sound decisions
- Ability to identify problems and provide recommendations/solutions proactively
- Willing to put in extra effort/time to complete the assignment and ensure the customer is satisfied
- Ability to execute an action plan/task and achieve the objectives with minimum supervision
- Advanced computer proficiency using Microsoft Office Suite
- Proficient in Microsoft Visio and SolidWorks
- A solid understanding of network communications technology – Internet, Intranet, VPN, TCP/IP, Ethernet, etc.
- Strong communication, Interpersonal, organizational skills and presentation skills
- Available for Travel up to 25%
Knowledge, Skills and Abilities:
- Planning: An ability to think ahead and plan over a 1-3 year time span
- Values: Commitment to company values
- Communication Skills: Has a proven track record of successfully interfacing on a regular basis with customers as well as other departments in the organization. Excellent interpersonal and communication skills including presentation skills
- Teamwork Skills: Demonstrates ability to lead team activities in such a manner as to achieve common goals, objectives and group commitments
- Decision Making and Problem-Solving Skills: Demonstrates ability to take action in solving strategic business and technical problems in-line with the overall company goals and objectives.
Physical Requirements:
- Able to read documents and computer screen
- Able to sit/stand for long periods of time
- Able to type on a computer keyboard
- Able to communicate through a telephone
- Able to communicate with customers and co-workers
- Able to lift, push, pull and carry a minimum of 20 lbs (ex. travelling case and tradeshow materials)
Work Arrangement : Onsite
Pay Range: $110,000.00 - $135,000.00 annually
Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including up to 10 paid holidays per calendar year depending on schedule worked, paid vacation days beginning at 80 hours annually, paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@mpgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
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