About your role:
The Technology Risk Officer will be a member of the Merchant Solutions Technology partnering closely with the line of business, the Information Security Office (CISO), Cyber Risk Manager, and Tech Audit. You will embed with a business unit to provide specialized, risk‑based technology and cybersecurity guidance, implement controls and policies, and support regulatory and audit objectives.
What you’ll do:
- Develop and promote a security‑first culture across the business unit, embedding security into planning, delivery, and operations.
- Maintain an in‑depth understanding of the business unit’s technologies, systems, data flows, partners, and customer touchpoints to inform risk priorities and control design.
- Serve as the primary technology and cyber risk adviser and escalation point for IT leadership, business partners, auditors, customers, and regulators.
- Partner with Legal, Compliance, Technology Risk, and Cybersecurity teams to develop, implement, and maintain policies, standards, and regulatory controls.
- Coordinate incident response, crisis management, investigations, root cause analysis, and post‑incident remediation with Crisis Management and Security Incident Response teams.
- Drive identification and closure of control gaps and non‑compliance through risk assessments, remediation plans, and progress reporting to stakeholders.
- Develop and maintain a technical risk roadmap in collaboration with Technology Risk, Cybersecurity Engineering, and Operations; manage SLAs and operational processes supporting resiliency, backups, and problem management.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
- 13+ years of experience in information security and technology risk frameworks like NIST CSF, ISO 27001, COBIT and mapping controls to regulatory standards like FFIEC, GLBA, PCI DSS.
- 10+ years of experience with GRC, risk assessment, and vulnerability management tools and processes.
- 8+ years of experience in identity and access management and privileged access management solutions like SailPoint or Ping Identity and access governance.
- 8+ years of experience with IT service management and collaboration tools (ServiceNow, JIRA, Confluence) supporting SLAs, change, backup, and resiliency processes.
- 8+ years of equivalent combination of educational background, related experience, and/or military experience.
- Experience supervising a team, directly or indirectly.
- Proven experience in stakeholder management and executive communication for risk reporting and remediation governance.
Experience that would be great to have:
- Experience working in payments, FinTech, or large-scale merchant/acquirer environments.
- Experience coordinating with external auditors and regulators on technology and cyber examinations.
- Familiarity with Lean Process Automation or Six Sigma principles applied to control remediation and process improvement.
- CISSP, CISM, or CRISC certification
How you’ll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires the use of a computer and audio equipment.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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