Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Onsite
A tech support job description includes providing technical assistance to users for hardware, software, and network issues through phone, email, or in-person interactions. Key responsibilities involve troubleshooting, diagnosing problems, guiding users through solutions, and performing tasks like installation, maintenance, and repair of computer equipment and systems. A successful candidate must have strong problem-solving skills, excellent communication, and technical knowledge of operating systems and common hardware and software.
Key responsibilities
Troubleshooting and support: Diagnose and resolve technical issues for hardware, software, and networks for both internal employees and external customers.
User guidance: Walk users through step-by-step instructions to fix problems or use new software.
Installation and setup: Install and configure new hardware, software, and systems for users and the organization.
Maintenance and repair: Perform routine maintenance on computer systems and networks, and repair or replace faulty equipment.
Documentation: Document user issues, solutions, and create help desk tickets for tracking and escalation.
System monitoring: Monitor computer systems and networks to ensure they are operating correctly and efficiently.
User account management: Set up new user accounts and manage access permissions.
Annual Base Salary Range or Hourly Base Pay Range:
$108,933.33 - $138,000.00
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commisison Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
