Overview
ABM is seeking a forward-thinking, creative, and bold Internal Communications Manager to join our Communications team. Reporting to the Senior Manager of Executive and Strategic Communications, this high-profile role will serve as the dedicated communications partner for ABM’s Technology, Transformation, and Procurement functions—with primary focus on the Technology organization.
Embedded within the Technology organization, this role is expected to integrate with teams and work closely with leaders to “fly alongside” them as they develop and deploy new technologies, offerings, and transformation initiatives. A key function is to maintain clear, timely, and actionable communications related to changes, downtime, interruptions, and deployments. By being deeply familiar with technology initiatives, this role will anticipate communications needs and proactively support adoption, alignment, and engagement across ABM.
You will work closely with ABM’s Chief Information Officer, Chief Information Security Officer, and other Technology leaders to shape and deliver communications that engage, align, and inspire team members. This is a critical role during an enterprise-wide digital transformation designed to elevate technology, streamline processes, and drive digital adoption.
As part of ABM’s talented and experienced Communications team, you’ll collaborate with colleagues across internal, external, and brand communications to package and share progress, growth, and new offerings from Technology, Innovation, and Transformation. This content will be leveraged not only internally, but also externally to support Sales, Marketing, Learning & Development, client engagement, retention, and business development.
This is more than a communications role—it’s a chance to serve as a thought partner to technology and transformation leaders, bringing fresh ideas and creative approaches to communications that accelerate adoption and build excitement. You’ll help leaders connect with thousands of employees, highlight innovation in areas like AI, IoT, and data, and showcase how ABM is redefining what’s possible in industries not traditionally seen as tech-forward.
This is a Hybrid Role (in-office 4 days/week) located at 14141 Southwest Freeway, Sugar Land, TX 77478.
What You’ll Do
Strategic Communications Partnership
- Serve as the lead communications advisor for the CIO and Technology leadership team, with additional support for Procurement and Transformation leaders.
- Act as a thought partner to senior technology executives, contributing new ideas and strategies to elevate communication impact.
- Develop and execute communications strategies that clarify technology priorities, enable transformation initiatives, and drive adoption of enterprise platforms.
- Translate complex technical topics—including IT roadmaps, cybersecurity, applications, and process modernization—into clear, compelling messaging for diverse audiences.
- Build productive relationships across the Technology organization and ABM enterprise to strengthen alignment and engagement.
- Provide issues management, business continuity, and crisis communications support in partnership with the CIO, CISO, and IT leadership, including availability for urgent communications needs outside of standard business hours.
14141 Southwest Freeway, Sugar Land, TX 77478
Campaigns, Messaging & Content Packaging
- Lead internal campaigns around system implementations, application upgrades, digital adoption, and enterprise change initiatives.
- Package progress, growth, and new offerings from Technology, Transformation, and Innovation teams into content for Sales, Marketing, Learning & Development, RFPs, client presentations, and business reviews.
- Ensure complex topics are simplified and packaged for ease of use across a wide range of stakeholders.
- Create content such as FAQs, adoption playbooks, intranet articles, CIO messages, Town Hall decks, and training communications.
- Bring creative storytelling and bold ideas to make technology and transformation communications more engaging and accessible.
Channel & Platform Enablement
- Optimize and expand communication channels to reach distributed audiences, from technical specialists to frontline team members.
- Partner with IT to ensure communication platforms support adoption, clarity, and accessibility.
- Maintain governance and editorial calendars for streamlined, effective communications.
Special Projects & Transformation Initiatives
- Lead special projects related to technology and transformation initiatives, working directly with executive sponsors and cross-functional teams.
- Provide project-based communication support for strategic priorities, pilots, and enterprise-wide rollouts.
Insights & Continuous Improvement
- Measure communications effectiveness and adoption rates using data and feedback; refine strategies for greater impact.
- Stay current on best practices in technology change management, enterprise IT communications, and digital workplace engagement.
Who You Are
- A forward-thinking, bold, and creative communicator who thrives in the technology space.
- A strategic thinker who aligns communication with larger business objectives.
- A trusted partner who brings new ideas and collaborates closely with technology and transformation leaders to shape narratives.
- Skilled at simplifying complex IT and technical concepts into clear, engaging stories.
- A connector who establishes productive relationships across teams, functions, and levels.
- Collaborative by nature and energized by working with a high-performing Communications team.
- Curious and agile, able to balance strategy with execution while managing multiple priorities.
- Experienced in packaging change communications and repurposing complex information for broad use cases, including business development.
- Calm under pressure, able to respond quickly and thoughtfully during issues or disruptions.
What You Bring
- Bachelor’s degree and significant relevant experience (typically 7–10 years) in communications, technology, or organizational change management. Equivalent leadership experience in related fields will also be considered.
- Proven success supporting CIOs or technology leaders and driving adoption of enterprise systems and digital tools.
- Excellent writing and storytelling skills, particularly in explaining technology to broad audiences.
- Familiarity with IT processes, digital workplace tools, applications, and change adoption strategies.
- Strong ability to package and translate technical and transformation progress into materials for multiple audiences—internal and external.
- Experience serving as a conduit for RFPs, client presentations, and executive business reviews.
- Demonstrated experience supporting issues management, business continuity communications, and crisis response, with flexibility to work off-hours when needed.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint.
- Experience with enterprise collaboration platforms such as Microsoft Teams, Yammer/Viva Engage, Slack, or similar.
- Familiarity with intranet content management systems and digital publishing tools.
- Ability to use measurement and analytics platforms to track engagement and adoption.
- Comfort with AI-enabled tools for content development, workflow efficiency, and analytics.
- Strong relationship-building skills, with the ability to influence and align across multiple stakeholders.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management
