Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Client Support Specialist I
What does a great Client Support Specialist do?
You will provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers. We service our clients through a balanced focus on first call resolution and recognizing platform solutions to help our clients grow their business. You’ll gain knowledge of multiple products and develop the ability to deepen and retain relationships through service and sales, performing routine account-related transactions, solving problems and investigating/resolving a wide variety of issues and requests.
What you will do:
• Act as a point of contact for all day-to-day related merchant inquiries
• Address clients immediate and future needs
• Navigate through various Merchant Services subsystems, including North, South,
• Effectively respond to merchant issues regarding interchange and chargeback compliance, merchant billing
• Explain reporting of systems and products to merchants to resolve their concerns
• Resolve merchant inquiries regarding billing, reporting, payments, products and solutions
What you need to have:
• High School Diploma or equivalent
• Previous contact center/customer service experience Tools
• Microsoft Office Suite Products
• Physical Requirements: Works in an office environment involving sitting most of the time at a desk in front of a computer. The worker is subject to close visual acuity to perform activities such as preparing and analyzing data and viewing a computer screen to read and enter data.
R-10373604
