Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
On any given day you’ll be evaluating operational deployment needs including training, reporting, and monitoring of the customer and customer service representative (CSR) experience throughout deployment. You’ll excel in this role if you work well in a dynamic office environment and are able to self-train and pick up new skills quickly.
WHAT OUR OPERATIONAL READINESS ANALYSTS ENJOYS MOST
- Acting as a process improvement practitioner by leading efforts to enhance processes, reduce waste, and increase effectiveness
- Providing regular readouts on initiative progress to leadership
- Researching best business practices within and outside the organization to establish benchmark data
- Assessing requirements for internal processes that ensure compatibility with strategic goals
- Partnering with business process owners and management on strategic initiatives
- Communicating team progress
