Job Responsibilities
To manage the cash collection activities across all lines of business for assigned Restricted US accounts. Partner to drive operational performance maximizing cash collections, with a focus on supporting our business stakeholders.
This will involve but not be limited to escalation management from internal stakeholders and external customers, and stakeholder collaboration.
The collector will serve as a key member of the Order to Cash team, promoting a culture of Executional Excellence, Process Excellence, Innovation and Business Value.
Focus on AR, Dispute Management & Resolution, & working all collection buckets up to & including 365+ DPD.
Contact customers to resolve past due AR balances at the account level on all AR collections buckets.
Key Responsibilities
- Ability to work at the account level of all buckets on assigned Restricted US accounts.
- Ability to effectively work through customer disputes pertaining to invoices.
- Works towards paid/PTP, dispute, or excuse/escalation at the 30 DPD mark.
- Focal points are AR, Dispute Management, & limiting 60+ DPD roll to 90+ DPD.
- Work with internal stakeholders as needed to ensure accurate responses to queries raised by customers.
- Proactively recommend continuous improvements to maximize efficiency and accuracy of existing systems and processes.
- Assist with reconciling payment schedules from customers, including analysis of the customers’ payment schedule vs the claim we have raised, and communicating this to the customer.
- Work with internal and external stakeholders (Region/Branch Managers, Billing, Sales, Key Accounts, and Clients).
- Regular reporting on Accounts Receivable turnover and status of collection activities.
Desirable Behaviors & Skills
- Effective time management - ability to set priorities to meet deadlines and work under pressure.
- Ability to manage stressful situations, particularly during month end activities.
- Ability to communicate effectively with stakeholders.
- Ability to handle confidential and sensitive information in a professional manner.
- Exhibits leadership in terms of problem solving.
- Strong work ethic with integrity & responsibility.
- Adaptable & flexible - Exhibits a positive attitude with a "can do" approach to finding solutions.
- Exhibits a clear understanding of task-related expectations.
- Enthusiasm for change and desire to learn.
- Demonstrates responsiveness and a sense of urgency when dealing with collection issues on key and sensitive customers.
HIRING HOURLY RANGE: $23-31 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
