The Role
The Assistant Manager – Vehicle Repurchase Operations plays a key role in managing GM’s repurchase program, ensuring compliance, efficiency, and customer satisfaction. This position supports cross-functional teams and field sales personnel in executing repurchase cases, while embodying GM’s values: Win with Integrity, Commit to Customers, Innovate and Embrace Change, Speak Fearlessly, Move with Urgency, Be Inclusive, Lead as One Team, and Own the Outcome.
What You'll Do (Responsibilities):
- Manage end-to-end repurchase case lifecycle, including documentation, approvals, and resolution
- Ensure compliance with federal/state regulations and GM policies
- Serve as primary liaison with Morley RVDC (supplier partner responsible for repurchase execution), overseeing supplier performance and issue resolution
- Support field sales teams with access, training, troubleshooting and escalations for repurchase
- Manage program budget, validate invoices, and collaborate with Finance and Procurement
- Drive resolution of customer cases with empathy and transparency
- Identify and implement process improvements and digital tools
- Analyze repurchase trends and performance metrics to inform strategy
- Leverage CRM systems and data storytelling to communicate insights and drive decisions
- Lead projects to ensure compliance with critical state laws for timing, transparency and accuracy
- Collaborate with Legal, Finance, Quality, Remarketing, and Customer Care teams
- Support team members and promote an inclusive, growth-oriented culture
- Monitor legal and regulatory changes impacting repurchase operations
Yours Skills & Abilities (Required Qualifications):
- Bachelor’s degree in Business, Automotive Management, or related field
- 3–5 years of experience in automotive operations, supplier management, or customer service
- Experience managing third-party suppliers and budgets
- Leverage advanced analytics to uncover actionable insights that drive strategic decision-making and business growth.
- Excellent communication, negotiation, and organizational skills
What Can Give You a Competitive Edge (Preferred Qualifications):
- Strong understanding of vehicle repurchase laws and consumer protection
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