Purpose and Scope:
With limited supervision, installs, configures, and troubleshoots computer systems and associated assemblies and provides help desk technical assistance and training to system users.
Essential Responsibilities:
- Supports configuration, maintenance, troubleshooting, repair, and analysis of data processing equipment.
- Prioritizes work center organization, equipment, and processes based on performance requirements and mission needs.
- Performs basic configuration, monitoring, troubleshooting, analysis and repair of Desktop and Server systems, Disaster Recovery Systems switches, networks, video systems.
- Participates in the design, installation and administration of local systems using multiple protocols and various computer systems.
- Writes detailed/technical problem reports, assists with root cause analysis and recommendations for configuration and process changes.
- Installs, upgrades, and administers operating systems and application software in multi-userclient/server environments, using authorized software.
- Uses IT service management system and ensures Information Assurance requirements are met.
- Provides Client System Administrator (CSA) duties for specific mission systems that require specialized support.
- Maintain cross platform inter-connectivity for network services, authentication services, E-mail services and Web services.
- Supports configuration, maintenance, troubleshooting, repair and analysis of data processing equipment.
- Maintains basic knowledge of operations procedures and supporting documentation and leads their development.
- Assists in implementing software and firmware/hardware updates.
- Ensures technical support is available for system administrators and maintainers in execution of administration and maintenance tasks.
- Provides technical support to systems upgrades and configuration changes.
- Performs help desk, system administration.
- Ensures Information Assurance requirements are met.
- Participates in training and mentoring programs and practices.
- Perform general housekeeping duties in support of a safe working environment.
- Perform other related duties and tasks, as directed.
Work Environment, Physical Demands, and Mental Demands:
Typical office environment with no unusual hazards, occasional lifting to 20 pounds, kneeling, standing, and walking, routinely sitting and constant use of speech/hearing abilities for communication, constant mental alertness, and must be able to work under deadlines.
Minimum Qualifications:
- Associate degree in a technical discipline or equivalent academic, military or technical training and 3 years of directly related experience or equivalent combination technical and military experience.
- Possess thorough system administration skills, knowledge, and technical competence in the management of workstations, information systems, networks to include both hardware and software.
- Must possess excellent oral, written, and graphical communication skills.
- Must be self-directed and able to establish and meet project guidelines/timelines.
- Possess a general understanding and use of Microsoft Office Professional suite of software (Word, Access, Excel, PowerPoint, etc.).
- Possess and maintain a DoD 8570.01-M IA Certification matched to assigned duties.
- Must have a Top Secret US Government clearance with ability to obtain and maintain TS/SCI SAP/SAR. Note: US Citizenship is required to obtain a TS clearance.
- Must possess and maintain a valid state issued driver’s license.
Preferred Qualifications:
- Bachelor’s degree in information technology or related field.
Compensation
The hourly rate for this position is $43.03, in accordance with the terms set forth in the applicable Collective Bargaining Agreement (CBA).
Benefits
Amentum offers the following benefits for this position, subject to applicable eligibility requirements: medical, dental and vision insurance, 401(k) retirement plan and 136 hours of PTO per year
Benefits for this position are provided in accordance with the applicable union Collective Bargaining Agreement (CBA). All accruals and benefit entitlements are subject to the terms and conditions outline in the union CBA.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
