At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Human Resources
Job Sub Function:
HR Operations
Job Category:
Professional
All Job Posting Locations:
Paranaque, National Capital Region (Manila), Philippines
Job Description:
The Specialist II, APAC Exit Management is responsible for execution of various tasks in HR area, especially employee data management in Workday and other HR systems connected to employee life cycle management.
This role is responsible for ensuring a seamless experience for HR customers when using the GS HR services.
This role is responsible for ensuring compliance to the defined processes when engaging with the various end users (employees, managers, other GS and BU departments, suppliers).
This role is responsible for following HR processes, policies and legislation.
Case Management and daily operations
Receive, assign, update, classify, process cases in case management application for one or more processes
Identify case challenges and opportunities, and escalate to the supervisor/manager if needed
Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
Update the knowledge management system with new available documents or guidelines
Proactively monitor the cases to be able to determine if any action is needed (time; quality)
Responsibility for delivering upon agreed SLAs
Ensuring policy and legal compliance
Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.
Participate on daily huddles and follow the instruction of the direct supervisor regarding priorities and assignments
Continuous improvement
Identify areas for improvement on daily operational processes
Provide support to implement improvement initiatives
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference
Focus on increasing satisfaction surveys results – employees and customer
Participate on training in order to improve performance, process acumen and gain additional knowledge required.
Qualifications:
- Graduate of a Bachelor's Degree
- At least 1 year of work experience in managing employee lifecycles
- Has experience working with Workday or any HR System
- Experience in ticketing tools like Salesforce or ServiceNow is preferred
As part of our Company’s growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q2 2026. Please note that the timeline may still change depending on project developments and other considerations
Required Skills:
Human Resource Information Systems (HRIS)
Preferred Skills:
Business Behavior, Compliance Management, Cultural Competence, Execution Focus, HR Operational Planning and Organizing, HR Strategic Management, Human Resources Development, Human Resources Policies, Issue Escalation, Organizational Development (OD), Personal Information Management, Service Excellence, Talent Management, Technical Credibility
