At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Technical Field Service
Job Category:
Professional
All Job Posting Locations:
Seoul, Korea, Republic of
Job Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for Technical Service Engineer to be in Korea.
You will be responsible for:
- Responsible for capital installations, repair, preventive maintenance, trouble shooting and upgrades of capitals for J&J MedTech Electrophysiology.
- Maintain appropriate clinical and technical knowledge to ensure customer issues are resolved.
- Accurately, effectively, and consistently perform administrative functions of the job including but not limited to acknowledgment of dispatches, keeping appointments, on-time arrival, proper completion of internal process or documentation related to capital management and report.
- Efficiently manages all assets and resources, minimizing the liability of company assets.
- Agile and efficiently communicate with diverse stakeholders on capital service and repair including local and regional partners and external customers.
Qualifications / Requirements:
- Strong working knowledge of capital service and repair used in the medical device industry.
- Strong responsibility regarding on time completion projects and service.
- Ability to work flexible shifts and to adapt to changing work schedules.
- Ability to diagnose and solve problems with excellent customer service and communication skills.
- Ability to work nationwide – domestic travel required.
- Ability to work under pressure.
- Technical certification in the related field is preferred.
- Experience in cardiology industry, CT/MRI/Angio capital is preferred.
Legal Entity
MedTech
Job Type
Regular
Application Documents
Free-form resume AND cover letter is required (in Korean or English).
Application Deadline
Until the position is filled
Notes
- Preference will be given to individuals subject to national veterans’ benefits and persons with disabilities upon submission of relevant documents as per applicable laws.
- Only candidates who pass the resume screening will be notified individually. However, notifications may be delayed due to company circumstances.
- If any false information is found in the application documents, the hiring may be canceled even after the offer is confirmed, and future applications may be restricted.
- Submitted documents will not be returned and will be deleted upon request.
Required Skills:
Preferred Skills:
Analytical Reasoning, Business Behavior, Coaching, Communication, Continuous Improvement, Cross-Functional Collaboration, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Data Gathering Analysis, Facilitation, Incident Management, Problem Solving, Project Management Office (PMO), Service Request Management, Technical Credibility
