Your Impact at Lowe’s
The Market Delivery Warehouse Associate plays a vital role in supporting last-mile delivery operations by managing the accurate handling, movement, and inventory of inbound and outbound shipments. This role ensures seamless collaboration between internal teams, external vendors, and third-party logistics (3PL) partners. Key tasks include processing returns, managing inventory systems, staging deliveries, performing product assembly, and maintaining a safe and organized warehouse environment. Success in this role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced, team-oriented setting.
How We Support You
As an industry leader, we invest in the people and technology needed to grow and win as a team.
- Culture of Belonging: We foster a positive work environment where teams build meaningful connections and share genuine appreciation for each other.
- Resilient Teams: Thrive in resolving customer challenges and navigating multiple systems daily, supported by a strong and caring team ready to go the extra mile.
- Bonuses and Benefits: We invest in your well-being, through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future.
- Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Your Day at Lowe’s
In this role, you’ll work on-site to support delivery operations for internal and external customers. Most of your day will be spent in-office talking to customers, sorting out order changes, and solving customer challenges. You will use your communication skills and training knowledge of Home Delivery Cross-Dock Terminal (XDT) operations to tackle daily tasks like alerts and collaborations with different teams.
Key Responsibilities
- Unload and receive inbound shipments from distribution centers and vendors (appliances, grills, OPE, etc.)
- Stage next-day and future delivery items from or for external delivery teams (XDT)
- Load and ship outbound freight to DCs and reverse vendors (e.g., Outlet, Liquidity)
- Complete product assembly and conduct pre-delivery inspections
- Maintain a clean, organized, and safe work environment
- Operate recycling equipment (e.g., balers, trash compactors) and participate in sustainability programs
- Perform daily inventory reconciliation, cycle counts, audits, adjustments, and inventory reporting
- Manage all functions in the Warehouse Management System (WMS), including scanning, dispatching, and validation
- Generate and monitor reports, including RTM worklists and damaged-on-hand reports
- Utilize systems such as MS Office, Blue Yonder, and My Red Vest to support inventory accuracy and logistics coordination
- Execute the Return to Manufacturer (RTM) program, ensuring accurate documentation, vendor communication, and credit processing
- Process and disposition damaged, discontinued, defective, special order, and canceled merchandise
- Secure return authorizations from vendors and submit credits for customer-returned items
- Communicate regularly with third-party logistics (3PL) partners to address and resolve delivery claims
- Maintain strong, professional relationships with vendors, liquidation partners, BDC, and outlet teams
- Resolve customer and cargo issues, and ensure claims are updated in Lowe’s systems
Minimum Qualifications
- High School diploma or equivalent
Preferred Qualifications
- 1-2 Years of directly related experience in inventory and return processes
- Experience working with vendors
- Strong attention to detail and organizational ability
- Proficiency with warehouse technology and inventory systems
- Comfortable working independently and in a collaborative, fast-paced environment
- Forklift certification may be required
Schedule Requirements
Various shift options are available Monday-Sunday. Shift times include: 6AM - 3PM, 9AM - 6PM, and 12PM - 9PM. Flexible work availability is required, as a preferred schedule is not guaranteed.
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Compensation
Pay Range:
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
