About your role:
You will join Output Solutions at Fiserv, partnering with business unit leaders to drive customer-focused, process-centered improvements across high-volume production operations. The role leads process engineering, data-driven optimization, and implementation of solutions that raise operational quality and client satisfaction.
What you’ll do:
- Act as a change agent to promote performance awareness and the use of structured process improvement tools.
- Translate operational data into actionable insights that inform strategic decisions and investment priorities.
- Lead the assessment, identification, and realization of productivity and operational improvement opportunities across the Fiserv Output Solutions division.
- Support end-to-end process development—from early definition through implementation and sustainment.
- Develop solutions to complex problems by designing and implementing processes, procedures, tooling, and automation in collaboration with internal teams and suppliers.
- Facilitate regular reviews of quality and process performance metrics, identifying and driving improvement projects with measurable outcomes.
- Implement process solutions that integrate into business operations, accounting for cultural change, system dependencies, and organizational structure.
Experience you’ll need to have:
- Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, or related field and/or equivalent military experience.
- 3+ years of experience in Industrial Engineering, Process Engineering, or quality/process improvement roles.
- 3+ years using data analysis tools such as Excel, Minitab, SQL, or Python.
- Ability to work independently and manage multiple priorities in a fast-paced production environment.
- Excellent communication and presentation skills to influence technical and non-technical audiences.
- Lean and/or Six Sigma Green/Black Belt certification.
Experience that would be great to have:
- Experience in Transactional Print, Direct Mail, or Secure Card production environments.
- Working knowledge of Lean principles such as Value Stream Mapping, Just-In-Time, Demand Flow, Single Piece Flow, Five S’s, Visual Management, Total Productive Maintenance, Kaizen, SPC, Six Sigma.
- Understanding of ERP or job management systems used in high-volume production environments.
- Exposure to material handling automation and production equipment.
- Familiarity with finite capacity scheduling tools and APS systems.
- Experience with simulation software (Arena, FlexSim, or equivalent).
How you’ll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires the use of a computer and audio equipment.
Travel:
Approximately 30% travel off-site or to other office locations is expected.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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