One Team Associate (Reception)
Position Summary:
Oversee the daily tasks and responsibilities of the office reception desk. Serve as the first point of contact for guests and visitors to the Deloitte office. Exude professional and welcoming demeanor, process requests quickly and effectively, and clearly understand and execute security measures as needed. Creates an overall experience for customers and guests that is positive and supportive.
Key Relationships:
Local office client services and operations leadership, Hospitality Manager, and Associate Reception Team. Assist client service staff in resolving hospitality-related issues and questions. Collaborate with team to ensure consistent delivery of office services in accordance with team standards.
Responsibilities:
- Professionally greet and direct all visitors and serve as a point of contact
- Promptly and professionally answer and manage all incoming calls and relay messages
- Maintain Reception area and assist in supporting areas around Reception as needed
- Use necessary applications and systems such as Service Desk to track internal workflow
- Coordinate guest lists for security and maintain knowledge and other guest document protocols
- Adept at using all features of telephone system and voice mail
- Ensure coverage for the reception desks and work closely with backups on a continued high level of support
- Work on special projects in One Team and other duties as needed or directed
- Team with other One Team members so that a professional level of client service is maintained, executed, and seamless
- Collaborate with Hospitality Manager to identify and resolve client service challenges
- Assist clients in reservation support for meeting rooms and workspaces
- Provide check-in, check out, and reservation support and troubleshooting to local staff and guests
- Generate daily system reports required to effectively manage programs
- Comply with requirements for meeting set-up and last-minute modifications and execute in a professional manner
- Cross-trains in other team functions and provides back-up support to other positions as needed.
- Accepts catering deliveries and reconciles orders against delivery; assists with set-up.
- Prepares meeting spaces by configuring rooms according to customer’s request; providing meeting support supplies; assisting with audio-visual equipment set-up; accepting catering deliveries, etc.
- Tears-down meeting space by ensuring clean-up of food and supplies; cleaning whiteboards, collecting materials left behind and disposing or storing as appropriate, etc.
- Prepares and maintains the physical space, teaming rooms, and conference rooms. Restocks supplies and ensures the space is neat, organized, and ready for use (either daily or as turnover occurs). Collaborates with the facilities team to report lighting, carpet, wall, etc. repairs.
- Identify, prioritize, and resolve issues in a proactive manner
- Ability to lift 50 pounds
Qualifications
- Minimum 2 years of relevant experience in a corporate office environment or related experience in hospitality and/or workplace services delivery desired
- Prior experience in reception or office services related background preferred.
- Service-oriented demeanor
- Positive, professional attitude and presence with the ability to provide excellent customer service and interact with many levels both inside and outside of the organization
- Ability to maintain poise and professionalism in a fast-paced environment
- Flexibility to work different schedules and in conjunction with team members' schedules and the ability to work overtime when needed
- Excellent verbal and written communication skills
- Ability to work independently and in a team environment
- Familiarity with Microsoft Office software, particularly Word, Outlook, and Excel
- Performs other duties, tasks, and special projects as required or as assigned by the management team.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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