About this Position The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Technical Information Services Process under Marketing and Sales Department.
What you´ll do
- Manage phone, e-mail, & web form inquiries for common requests (eg. basic product info, product documentation, purchase options) in the Adhesive Technologies Business Unit
- Identify and route inquiries that require expertise from another team (eg. technical support, customer service)
- Build relationships with key contacts within Henkel business units to define workflow processes
- First identification and qualification of potential new customers
- Strong cooperation with technical support teams
- Maintain knowledge management databases and resources.
