Job Summary
The Document Services Specialist is responsible for printing and shipping/receiving services for the CSX Network. Responsibilities include ensuring print jobs are completed and shipped in a timely manner; mail and packages are received, distributed and shipped out appropriately and ability to prepare large scale mailings from set up to shipment.
Primary Activities and Responsibilities
- Prepare printing or digital equipment according to job specifications.
- Operate, troubleshoot/perform routine maintenance, cleaning, lubricating, making minor repairs and program print related equipment (e.g. large scale printer, folder/inserter, envelope printer)
- Modify documents to create print-ready files (e.g. PrismaPrepare)
- Perform mail merge, postage and stuffing functions to complete mailing requests.
- Utilize various software to receive, process and complete work requests (e.g. SendPro, WebCRD) and manipulate data (e.g. mail merge, vlookup)
- Complete offline finishing for printed products (e.g. cutting, folding, stitching and binding)
- Sort incoming and outgoing mail as directed.
- Collect/distribute mail and packages.
- Ensure that paper, ink, and other supplies are properly stocked and ready for production.
- Adhere to all safety and environmental protocols when operating within the shop.
- Communicate with team members, supervisors, and customers to ensure work order meets expectations and deadlines, safety and security procedures.
- Sort incoming and outgoing mail; collect and distribute mail/packages.
- Educate customers on capabilities that offer cost savings and best meet their business needs.
- Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- High School Diploma/GED
- 1 or more years of experience in mailroom environment
Preferred Qualifications
- Associates Degree in Print Shop
- 3 or more years of experience in mailroom environment
Knowledge, Skills & Abilities
- Ability to operate various design software and hardware; a natural ability to visualize design, dimension, scale, and the skills to generate solutions for challenging jobs and volume of work.
- Strong written, verbal and interpersonal communication skills
- Ability to work well in high-pressured environments
- Ability to multi task and prioritize work
- Ability to meet deadlines
- Ability to work independently with minimal supervision
- Strong computer skills, including working knowledge of MS Office and e-mail
- Self-starting with the ability to focus on task at hand
Job Requirements
- Must be able to remain in a stationary position 50% of the time.
- Frequently moves boxes weighing up to 50 pounds across office for various needs.
- Constantly positions self to maintain and move documents
- The ability to observe details at close range.
