Catering Sales /Social Media Manager
Department: Sales & Catering
Reports To: Director of Sales & Marketing
Location: Hilton Orlando/Altamonte Springs
Position Summary
The Catering Sales Manager / Social Media Manager is responsible for driving catering revenue through proactive sales efforts, client relationship management, and creative event planning — while also overseeing the hotel’s social media presence to enhance brand awareness, engagement, and reputation. This dual role combines strong hospitality sales skills with modern digital marketing expertise to maximize exposure and profitability.
Essential Duties and Responsibilities
Catering Sales
- Solicit, negotiate, and confirm group and local catering business for weddings, corporate meetings, social events, and community functions.
- Develop and maintain relationships with corporate, association, and social clients to drive repeat and referral business.
- Prepare detailed proposals, contracts, and banquet event orders (BEOs) in coordination with the culinary and banquet teams.
- Conduct site visits, tastings, and pre-conference meetings to ensure client satisfaction and event success.
- Work collaboratively with the operations team to execute seamless events and exceed guest expectations.
- Achieve or exceed individual and departmental catering revenue goals.
- Maintain accurate records of sales activity using the hotel’s CRM or sales system.
Social Media & Marketing
- Develop and execute a comprehensive social media strategy across platforms including Facebook, Instagram, LinkedIn, and TikTok.
- Create engaging, on-brand content highlighting hotel amenities, meeting spaces, catering offerings, events, and local partnerships.
- Monitor social media channels for guest engagement, comments, and inquiries, responding promptly and professionally.
- Track social media analytics and engagement metrics to assess campaign effectiveness and adjust strategies as needed.
- Collaborate with the Director of Sales & Marketing to support digital campaigns, promotions, and photography/video shoots.
- Partner with local organizations, influencers, and tourism partners to enhance community visibility.
Qualifications
- Bachelor’s degree in Hospitality, Marketing, Communications, or related field preferred.
- Minimum 2–3 years of experience in hotel catering sales or event management; social media or marketing experience a strong plus.
- Excellent communication, presentation, and negotiation skills.
- Strong creative eye for content creation, photography, and storytelling.
- Proficient in Microsoft Office and social media platforms; experience with Canva, Adobe Creative Suite, or similar tools is a plus.
- Highly organized with strong attention to detail and ability to manage multiple priorities.
- Flexible schedule to include occasional evenings, weekends, and event coverage as needed.
Benefits
- Competitive base salary plus incentive plan
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Hotel discounts and professional development opportunities
