Operationalize a single point integration team for optimal communications of process and systems to first party collection agencies and leadership with minimal supervision. This role will consist of managing multiple vendors and / or a single vendor and multiple processes. This role will lead onboarding, training, quality / compliance / complaint coaching of Recovery Vendors regarding processes and procedures. Implementation of projects as assigned by management to determine effectiveness and potential risk verse benefit to process and procedure updates. Additionally, this person will have responsibility for the creation, maintenance, testing and execution of a Business Continuity Program. Manage processes associated with supplier performance management and continuing monitoring for third party service providers conducting Specialty Recovery collection activities on behalf of Ally. Own all issues to remediation, conduct necessary calls as needed and create monthly performance presentations for suppliers or business partners that will assist with various systems and processes.
