About this role:Wells Fargo is seeking an Innovation Hub Project Manager to lead project initiatives within our newly established Innovation Hub, as part of Consumer Small Business Banking Operations (CSBBO).
The person will manage projects in the AI strategy for automation within CCaaS (Contact Center as a Service) Innovation Hub. They will define technical requirements, work backwards from customer needs, and partner with engineering teams to deliver scalable solutions, with a focus on driving strategy. Your work will directly align with Wells Fargo's mission to innovate and enhance the employee experience using AI technology.
In this role, you will:- Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
- Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
- Manage, coach, and develop a team of individual contributor engineer roles with low to moderate complexity and less experienced managers who are responsible for building high quality capabilities with modern technology
- Review strategic approaches and effectiveness of support function and business performance
- Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
- Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
- Collaborate and consult with the Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions
- Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
- Influence, guide and lead less experienced Strategy and Execution staff within the group
Required Qualifications:- 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of experience Project Management experience building and launching technology projects to market
- 4+ years of project/program management or leadership experience
Desired Qualifications:- Ability to manage complex technology projects and deliver on time in an enterprise environment.
- Cybersecurity and Risk Mindset: proactively identifies risks and integrates secure practices into development workflows.
- End-user experience focused: delivers intuitive, valuable solutions that align with employee needs.
- Mission-aligned: shares Wells Fargo's vision of transforming the employee experience through generative AI.
- Demonstrated ability to balance technical excellence with business priorities.
- Proven ability to build and lead high-performing, agile software teams.
- Demonstrated success in recruiting, developing, and retaining engineering talent.
- Strong experience collaborating with product and business stakeholders to deliver valuable and user-centric solutions.
Job Expectations:- Be Humble: You're smart yet always interested in learning from others
- Work Transparently: You always deal in an honest, direct, and transparent way.
- Take Ownership: You embrace responsibility and find joy in having the answers
- Learn More: You regularly self-educate and improve your skill set.
- Show Gratitude: You show appreciation and respect to those you work with.
- This position is not eligible for Visa sponsorship
- This position offers a hybrid work schedule
- Must be able to work on-site at any of the listed locations
- Relocation assistance is not available for this position
Job Posting Locations: 401 Las Colinas Blvd W Bldg A, Irving, Texas 75039
1525 W W T Harris Blvd., CHARLOTTE, North Carolina 28262
401 S Tryon St., CHARLOTTE, North Carolina 28202
800 S Jordan Creek Pkwy., WEST DES MOINES, Iowa 50266
Posting End Date: 27 Nov 2025
*Job posting may come down early due to volume of applicants. We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
