Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.
DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
Job Title: Inside Service Support Intern
We are looking for an Inside Service Support (ISS) Intern. The ISS team is our first point of contact for customer support for our advanced refrigeration systems. Our internships are project-based and focused on developing critical technical skills in support of the DFR Inside Service and Field Service teams. This role will assist our remote technical support management team with skill and experience-level appropriate support, process development, and documentation along with creation of Knowledge Management and other tools.
What you’ll be responsible for in this role:
The successful candidate will help drive improvements to the most critical ISS processes. This will include but is not limited to processes critical to the tracking, trending and improving of customer contact and issue resolution. The candidate will also critically analyze data to help drive product improvement opportunities and establish robust field escalation process & rigor. You will be guided by structural goals and objectives, and your manager will offer coaching, mentoring, and direction.
What are the basic qualifications?
What are the preferred qualifications?
To be a great fit for the role:
How We Define Our Values and Why You Should Join Our Team:
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.
These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions, and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
