The Role
We are seeking a talented and passionate Organizational Change Management (OCM) professional to develop an organization and it’s deliverables to support all aspects of OCM for both IT and Business projects.
As the OCM Lead, you will develop an OCM strategy/approach for business transformation and IT projects for the Customer Care and Aftersales organization. In addition to developing the strategy, the OCM Lead will play a key role in developing the team (including both internal and external support) and lead the execution through delivery.
The ideal candidate will have a natural, human-centric approach to instructional design and development. This person will be comfortable with ambiguity and able to build strong partnerships with program/project managers, business partners, and key stakeholders. The person in this role should be a continuous learner, staying current on new approaches to adult learning methods and Change Management. With a positive and engaging approach, this role will support the business with tools and skills that help inspire and transition both the user and the business through the challenges of business transformations.
Key Elements and Focus Areas:
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Creative - Innovative problem solving and making connections internally and externally
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Collaboration – Effective partnering and influencing skills up, down, and across the organization including global teams
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Communication – Ability to tailor message for audience at various levels of the organization
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Advancement - Mindset that challenges conventional boundaries and looks for opportunities across all aspects of projects
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Learning Agility – Intellectual dexterity, ability to adapt, and apply learnings in constantly morphing conditions
What You'll Do: (Responsibilities)
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Develop an Organizational Change Management Strategy/Approach
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Lead delivery of all OCM tasks for all business and IT projects including Stakeholder Identification and Impact Assessment; Communication Plan development and execution; training curriculum development and delivery as well as managing external contracts/ resources supporting the programs.
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Lead Training Development and Delivery Approach for all projects
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Able to develop and deliver curriculum for others on how to train employees
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Assess user training needs and build corresponding capabilities
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Develop end-to-end Change training program for various business/IT projects
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Consult with PMO teams to understand program/project challenges and make expert recommendations for team training or supporting tools
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Connects and optimizes training across broad teams and multiple locations
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Measures training effectiveness for continuous improvement across the organization
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Develop statements of work where necessary to contract out OCM activities
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Actively participate in major project deployment planning and delivery to ensure on-time delivery of deployment related OCM tasks as well as to support the end users during the deployment and weeks after to ensure adoption.
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Report to executive leadership the developed strategy and progress on OCM related activities on individual project
Your Skills & Abilities (Required Qualifications):
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Bachelor’s degree, preferably in Organizational Design, Development, Organizational Behavior, Organizational Change Leadership, Organizational Psychology or a related field
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Minimum 3-5 years professional experience in Organizational Change Management
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Minimum 3-5 years’ experience in training development and/or instructional design
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Minimum 3-5 years’ experience designing training content & deployment strategies
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Ability to work in a complex, fast-paced setting and manage assignments with tight deadlines from multiple sources
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Ability to anticipate risks and barriers to change efforts and delivery dates
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Strong training facilitation skills
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Agility mindset – learns quickly when facing new problems. Is a relentless and versatile learner, open to change and ambiguity
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Self-motivated and ability to work collaboratively and independently
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Strong understanding of how people go through a change and the change process; robust experience with an established change management framework, principles, methodologies, and tools (e.g., Prosci ADKAR Model)
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Exceptional communication skills – both written and verbal, including a demonstrated ability to clearly articulate messages to various audiences
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Capable of translating sophisticated technical subject matter into easy-to-understand communications, particularly for non-technical partners
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Design Thinking experience preferred
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Change Management certification preferred
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Prior experience in a union environment preferred
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