About your role
You will drive agile transformation across teams and product groups and to coach leadership on the culture and mindset required for scaled agility. You will partner with technology and product leaders, facilitate cross-team collaboration, and independently manage multiple initiatives to enable teams to deliver predictable, high-quality outcomes.
What you’ll do
- Facilitate and drive an enterprise-level agile transformation across teams and product groups.
- Coach leadership and stakeholders on agile principles, mindset, and organizational change required for success at scale.
- Facilitate cross-functional collaboration and serve as an expert collaborator across technology and product organizations.
- Lead and facilitate large-group and team-level ceremonies, PI/planning events, retrospectives, and workshops.
- Mentor and coach team members and Scrum Masters to improve practices, team autonomy, and delivery performance and help teams discover solutions to complex problems and remove impediments that block progress.
- Communicate effectively with leadership, stakeholders, and teams—providing status, escalating risks, and aligning expectations.
- Monitor and report on team and program metrics to drive continuous improvement and informed decision-making.
- Promote servant leadership, continuous learning, and a culture of psychological safety and accountability.
Experience you’ll need to have
- 10+ years working with Agile methods (Scrum, Lean, XP) across multiple organizations.
- Deep expertise using and coaching agile methods with small and medium teams.
- Proven ability to operate autonomously and manage multiple initiatives with a high degree of independence.
- Strong servant leadership mindset and demonstrated experience mentoring and coaching individuals and teams.
- Demonstrated emotional intelligence, integrity and the ability to influence cross-functional teams.
- Drive for continuous learning and commitment to improving processes and outcomes.
- Creative, adaptable, ambitious, and able to thrive in a fast-paced environment with strong attention to detail.
Experience that would be great to have
- Experience in the financial services industry.
- Prior experience in a leadership role.
- Proven success facilitating and engaging remote or distributed teams.
- Active participation in the Agile/Lean community (meetups, conferences, certifications, contributions).
- Four‑year degree from an accredited university or equivalent applicable work experience.
How you’ll work
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Travel
- Approximately 10% travel off-site or to other office locations is expected.
Sponsorship
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.
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