Salesforce Administrator
Location: Mentor / Cleveland, OH
Type: Full Time
Only USC / GC & H4 EAD, who is ready to do FTE.
Job Summary:
The Salesforce Administrator will manage day-to-day Salesforce operations, support users, perform configuration, and ensure smooth functioning of the Salesforce platform. The role is ideal for a strong Admin with experience in Sales Cloud or Service Cloud support and user management.
Key Responsibilities:
- Perform daily Salesforce administration tasks including user setup, roles, profiles, permission sets.
- Configure objects, fields, flows, validation rules, page layouts, record types, and reports/dashboards.
- Manage data quality, data loads, and duplication audits.
- Work closely with business teams to gather requirements for enhancements.
- Support Service Cloud users (Cases, Console, Knowledge, Omni-Channel).
- Assist in deployments, sandbox management, and testing.
- Monitor platform usage, licenses, and system performance.
- Provide end-user training and documentation.
- Coordinate with external vendors and technical teams for break/fix and enhancements.
Required Skills & Experience:
- 3–6 years of Salesforce Administration experience.
- Hands-on experience with configuration, flows, automation builder, and reporting.
- Strong understanding of Service Cloud or Sales Cloud processes.
- Experience with data tools (Data Loader, Data Import Wizard).
- Good communication and stakeholder-management skills.
- Salesforce Admin Certification (ADM-201) required.
- Additional certifications (Advanced Admin, Platform App Builder) are a plus.
Job Type: Full-time
Pay: $95,644.41 - $115,184.66 per year
Work Location: In person
