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Support administration of the RTX learning management system including advanced program/course configuration and digital course content package uploads.
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Troubleshoot and resolve Tier 2 escalations for RTX learning tools/technologies.
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Collaborate with subject-matter experts/management/internal customers to plan, coordinate, and execute effective utilization of RTX learning tools/technologies.
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Provide Tier 2 administrative support for the RTX Employee Scholar Program.
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Support governance of learning technologies across RTX.
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Create and maintain standardized process documentation
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Provide clear, concise written and verbal communications to internal customers.
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Generate reports using various RTX tools (Workday, Qlik).
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Maintain effective relationships with key stakeholders, including internal customer as well as external training vendors.
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Travel onsite up to 10%, or as needed.
Qualifications You Must Have
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Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
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Experience administering learning management systems.
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Prior experience in project management, including planning, scheduling and communication.
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Proficient with Microsoft Office 365
Qualifications We Prefer
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Minimum 1 year experience in the following tools: Workday Learning, ServiceNow.
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Proven facilitation skills/ability to lead and present to all levels of the organization.
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Critical thinker who identifies innovative solutions.
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Ability to diagnose issues and offer guidance for resolution with solid customer service skills.
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Excellent time management skills, with the ability to manage multiple priorities simultaneously.
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Strong interpersonal skills.
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Adaptable to change.
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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