Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
Operations Support Manager**
Department: Operations
Employment Type: Full-Time / SkillBridge Internship
Reports To: Director of Operations
Location: On-site / Hybrid / Remote (customizable)
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🔹 Position Summary
The Operations Support Manager is responsible for ensuring smooth, efficient daily operations across the organization. This role provides critical support through process coordination, workflow optimization, data reporting, system management, and cross-functional communication. The Operations Support Manager serves as a central point of contact for internal teams, helping maintain organizational stability and driving continuous improvement initiatives.
Ideal candidates are detail-oriented, organized, proactive, and capable of managing multiple priorities in a fast-paced environment. This role is essential to maintaining operational excellence and supporting strategic organizational goals.
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🔹 Key Responsibilities:
Operational Coordination & Workflow Support
- Coordinate daily operational activities and ensure timely task completion across departments.
- Support the intake, routing, and tracking of operational requests and tasks.
- Maintain key operating schedules, calendars, and communication channels.
- Ensure compliance with established SOPs, safety standards, and internal policies.
Process Improvement & Documentation
- Assist with developing, updating, and maintaining Standard Operating Procedures (SOPs).
- Conduct workflow and process mapping to identify inefficiencies or gaps.
- Recommend improvements to streamline operations, reduce risk, and enhance productivity.
- Document changes and communicate updates to relevant teams.
Data Management & Reporting
- Collect, organize, and analyze operational data to support decision-making.
- Prepare KPI dashboards, weekly progress updates, reports, and executive summaries.
- Maintain accurate operational records, logs, and internal databases.
Systems Administration & Tools Management
- Maintain and update internal systems, CRMs, project management tools, and databases.
- Troubleshoot system issues and coordinate escalations or support requests.
- Support user onboarding, access management, and training on internal tools.
Cross-Functional Communication & Support
- Serve as a liaison between operations and other departments.
- Support scheduling, meeting coordination, document preparation, and follow-up actions.
- Ensure consistent and accurate communication regarding operational priorities.
- Provide general administrative and logistical support as needed.
Quality Assurance & Compliance
- Assist in auditing internal documentation, data accuracy, and compliance workflows.
- Monitor adherence to processes and escalate issues requiring corrective action.
- Support risk mitigation efforts by identifying and addressing operational vulnerabilities.
Team Support & Leadership Development
- Mentor interns or junior personnel as applicable.
- Help coordinate onboarding of new team members into the operations department.
- Demonstrate leadership behaviors such as initiative, accountability, and reliability.
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🔹 Required Skills & Qualifications
- Strong organizational and time-management skills.
- Excellent written and verbal communication abilities.
- Proficiency with spreadsheets, CRM systems, project management tools, and business software.
- Analytical mindset with the ability to evaluate data and produce meaningful insights.
- Capable of managing multiple priorities and deadlines with minimal supervision.
- Proven reliability, professionalism, and attention to detail.
- Ability to identify problems, propose solutions, and follow through independently.
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🔹 Preferred Qualifications
- Experience in operations, administration, logistics, or workflow coordination.
- Exposure to Lean, Six Sigma, Agile, or process improvement methodologies.
- Experience with data analytics, dashboards, or KPI reporting.
- Prior leadership or supervisory experience (military or civilian).
- Bachelor’s degree in Business, Operations, Management, or related field (preferred but not required).
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🔹 Competencies
- Operational Efficiency
- Task & Workflow Management
- Analytical Thinking
- Systems & Tools Proficiency
- Clear & Effective Communication
- Continuous Improvement Mindset
- Professionalism & Initiative
- Reliability & Follow-Through
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🔹 What We Offer
- Structured training and mentorship (including 20-week SkillBridge track if applicable)
- Career development pathways into operations leadership or project management
- Opportunity to support mission-critical internal functions
- Collaborative, supportive work environment
- Hands-on experience with operational systems and process optimization
