Title:
IT Support Manager
Job Title: IT Support Manager
Company: KBR-Iraq
Location: Basra, Iraq
Employment Type: Full-time, Contract
Rotation: 28/28
Required: Expats
About Company
"Belong, Connect, Grow, with KBR!
The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.
KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets."
Preface
This document outlines the job specification for the IT Support Manager role, responsible for supporting the Site IT Manager in an Oil & Gas operational environment.
Professional Summary
The IT Support Manager will have at least 5 years of experience in IT operations within the Oil & Gas sector. The role requires strong awareness of IT systems, cost control, PMP and AGILE methodologies, and planning activities to ensure efficient and secure IT support for site operations.
Core Competencies
• System Administration & Maintenance
• Network Security & Compliance
• Incident & Problem Management
• Vendor & Stakeholder Coordination
• Disaster Recovery & Business Continuity
• IT Service Management (ITIL)
• Project Execution & Support
Professional Experience
• Manage day-to-day IT support operations for site-based Oil & Gas activities.
• Ensure high availability and performance of IT systems and applications.
• Lead troubleshooting and resolution of IT incidents within SLA timelines.
• Coordinate with Site IT Manager for strategic IT initiatives and upgrades.
• Implement IT security measures and compliance protocols.
• Support IT project management activities using PMP standards.
• Apply AGILE methodologies for iterative IT solution delivery.
• Assist in planning and executing IT projects aligned with business goals.
• Contribute to IT resource planning and capacity management.
• Monitor IT budgets and cost control measures for operational efficiency.
Certifications
• PMP (Project Management Professional)
• ITIL Foundation Certification
• AGILE/Scrum Certification
• Relevant Oil & Gas Industry Safety Certifications
Technical Skills
• Windows and Linux Server Administration
• Networking (Cisco, Juniper)
• Virtualization (VMware, Hyper-V)
• Cloud Platforms (Azure, AWS)
• Monitoring Tools (Nagios, SolarWinds)
Languages
• English: Fluent
• Arabic: Preferred
Key Performance Indicators (KPIs)
• Maintain IT system uptime of 99.9% or higher.
• Resolve IT incidents within defined SLA timelines.
• Ensure compliance with IT security and data protection standards.
• Deliver monthly IT performance reports on schedule.
• Achieve cost optimization targets for IT operations.
Reporting Structure
Reports directly to the Site IT Manager and collaborates with IT Applications and IM teams for operational support.
