Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Product Performance Engineer
Location: Tucson, AZ
Relocation Assistance: Offered
Visa Sponsorship: Not offered
Travel: Up to 15%
Work Arrangement: On-site
Job Summary
Join Caterpillar as a Product Service Engineer and play a critical role in supporting our Productivity Class Large Mining Trucks (785-793) and Command Dealer Solutions Network (DSN). In this position, you will provide technical expertise, troubleshoot complex issues, and deliver innovative service solutions that keep our customers’ and dealer operations running efficiently. You’ll collaborate with cross-functional teams to improve product reliability and performance while ensuring compliance with Caterpillar’s quality standards. This role offers exposure to cutting-edge mining technology and opportunities to influence product enhancements. If you thrive in a dynamic environment and enjoy solving technical challenges, this is the role for you.
Key Responsibilities
- Monitoring the DSN for the Productivity Class (785-793) and Command LMT, determining the need or question from the dealer, working with the internal teams to answer the dealer, answering and collaborating with the dealer through DSN, and timely closing out the DSN.
- Monitoring DSN indices and ensuring a high level of performance is being maintained.
- Work with LMT Productivity Class Product Support, Command, and Field Assembly Team to report and resolve quality and reliability issues by collaborating with the Teams and researching data within DSN.
- Research, collaborate, report, and resolve on product issues, PSIF/SIF, Elimination of Live Work (ELW), and Dealer Service Tooling specific to LMT as entered into the DSN.
- Gathering input to identify potential new products or improvements to existing products.
- Evaluating production processes to identify defects in manufacturing and design. Provide input to designs modifications to maximize production efficiency and product quality.
- Identifying and tracking quality defects, ensuring resolution in manufacturing.
- Communicating technical specifications and instructions to ensure product quality and performance. Tracking and managing the status of product issues.
- Contribute to Productivity Class and Command LMT Continuous Product Improvement (CPI) projects by participating as a team resource in providing field data, developing publications, and supporting closure requirements.
Required Skills
- Experience in product service or field engineering for heavy equipment.
- Strong diagnostic and problem-solving skills.
- Excellent communication and customer service skills.
Preferred Skills
- Experience with mining equipment or large off-highway trucks.
- Proficiency in interpreting technical drawings and schematics.
- Familiarity with Caterpillar systems and processes.
- Advanced data analysis and reporting capabilities.
Summary Pay Range:
$95,640.00 - $143,520.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates:
December 18, 2025 - January 11, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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