Medical Office Assist Outpatient Clinic Springhill

HCA Healthcare • Full-time • Gainesville, FL, United States • 6d ago

Description

Introduction

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Medical Office Asst SHC HCA Florida North Florida Hospital

Benefits

HCA Florida North Florida Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Medical Office Asst SHC for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

Responsible for establishing the initial and on-going impression for patients, families and/or caregivers, and other customers. Responsible for accurate and timely scheduling of patient appointments, complete and accurate maintenance of medical records, and providing support to clinical and administrative staff to enable operations to run as smoothly as possible on a daily basis.

What you will do in this role:

JOB SPECIFIC DUTIES:

GENERAL RESPONSIBILITIES:

1. Ensures the application of customer service principles in meeting and exceeding the expectations of internal and external customers to provide satisfaction

2. Oversees opening and closing of SHC, including proper use of alarm system.

3. Greets patients and visitors using eye contact. Communicates effectively and courteously with patient at all times.

4. Answers phone and directs calls in a courteous, timely manner.

5. Coordinate completion of requests of patients, families, visitors and vendors that present to front office. Handles and supervises all patient inquiries appropriately.

6. Distributes outgoing and incoming office mail and staff messages timely and appropriately.

7. Remain informed of Medicare guidelines. Able to appropriately communicate related guidelines to patients/families as deemed appropriate.

8. Alters communication to accommodate age-related problems:
a. Speaks distinctly due to loss of ability to discriminate sounds.
b. Focuses light directly on any objects due to decreased visual acuity.
c. Slows pace of presentation due to slowed cognitive function.

9. Performs other related functions as assigned.

APPOINTMENT SCHEDULING:

1. Performs and oversees patient scheduling and assures compliance with scheduling requirements and processes.

2. Oversee new patient scheduling, ensuring insurance coverage is verified, they are well informed of the department practices, and are scheduled in a timely manner with new patient packets being mailed timely.

3. Ensure reminder calls are made to all scheduled patients the working day prior to the appointment.

4. Anticipate and communicate with patients, staff, and physicians regarding schedules. i.e. work-ins, delays in appointment times, transitions to higher level of care, etc. to provide best customer experience possible.

FRONT OFFICE RESPONSIBILITIES:

1. Completes all aspects of check-in process to include patient signing of required documents, collection of patient information and/or insurance cards, indicating patient arrival status, etc.

2. Ensure clinic staff have accurate charge slip for use during patient appointment.

3. Completes timely and accurate input and/or scanning of patient information into electronic health record. Scans documents to patient record, directs document for proper processing.

4. Remains familiar with and be able to explain each document/form to the patient and/or caregiver.

5. Able to maintain electronic chart appropriately. Completes organization of chart files including following naming conventions and proper placement.

6. Completes all aspects of check-out process to ensure that follow up appointments are scheduled, orders and/or referrals are processed appropriately, and patient and/or caregiver is provided a Visit Summary.

7. Able to complete referrals, direct patients for completion of diagnostic testing, outside lab processes, etc. Able to distinguish stat referrals for faster internal processing.

8. Ensures that patient’s authorization for release of medical records from or to other physicians, hospitals, clinics, etc. is processed in a timely manner. Obtain medical record release forms.

9. Processes incoming faxes in appropriate and timely manner. Attaches document to correct patient, assigns correct naming convention, and processes as required.

10. Monitors fax outbox for failed faxes and resends as appropriate.

11. Maintains and updates MD call schedule in electronic health record. Notifies appropriate staff and answering service vendor of changes.

12. Monitors office supply inventory, supplies of forms, and patient snack area. Communicates and coordinates ordering of supplies.

13. Print and maintain required printed patient schedule as part of safety downtime preparation.

14. Assists in clinic as needed (escorts patient or families to/from room, weighs patient, transport specimen deliveries to lab, etc)

15. Assists with the coordination of transportation as needed for patient needs. i.e. Calling 911, calling transport pick up service, etc.

EVALUATION AND MANAGEMENT (E/M) ASSIGNER RESPONSIBILITIES:

1. Complete required educational courses. Maintain knowledge on evaluation and management specifics and updates.

2. Reviews E/M Form and documentation to ensure appropriate level of service and any procedures performed are captured and documented appropriately.

3. Ensure progress note documentation substantiates charges.

4. Ensure Advanced Beneficiary Notice, iatrics, and related consents are complete and processed as appropriate.

5. Enters correct charges into Meditech into correct account.

6. Perform charge edits appropriately.

7. Assesses, addresses and forwards billing inquiries appropriately.

ELECTRONIC HEALTH RECORD:

1. Utilizes the electronic health record for documentation of alerts, patient visit status, maintaining the medical record, encounters, scheduling, reporting etc.

2. Provides input on work flow processes, functionality, and the development of the system.

3. Reports system interruptions, errors, and functionality issues to appropriate personnel. i.e. fax server, network issues, hardware malfunction, user access.

4. Performs processes within electronic health record required of inactivated chart.

5. Update referring providers database with correct contact information.

6. Ensures that required information for Meaningful Use is collected and properly entered.

7. Able to monitor and appropriately address work within system to maintain system and workflow integrity.

INTEGRATION AND COORDINATION OF SERVICES:

1. Coordinate integrated workflows and required information with PAS representatives to complete tasks and improve workflows.

2. Serves as liaison to external vendors, visitors, physician billing service companies, and other hospital department representatives.

3. Initiate work orders for equipment repair with external vendors and other hospital departments.

4. Take appropriate steps to ensure implemented processes are similar among Senior Healthcare Centers.

5. Prepare and forward MD billing reports to appropriate party.

PATIENT/FAMILY EDUCATION:

Provides patient/family education as per department and hospital policy and procedure.

1. Modifies interview techniques to adequately assess the patient by identifying physical, psychosocial, and educational needs common to this age group.

2. Possesses communication skills necessary to interpret age specific questions.

3. Provides for safety measures.

What Qualifications you will need:

EDUCATION REQUIRED AND/OR PREFERRED:

Ability to read, write and understand written and oral instructions.

EXPERIENCE REQUIRED OR PREFERRED:

1--2 years related experience required. Experience with geriatric healthcare preferred.

SKILLS, KNOWLEDGE, AND ABILITIES:

Demonstrated skills in organization, verbal and written communications, customer service, math, analysis, reading, following instruction and competent computer experience. Proficient in use of computer software applications.

HCA Florida North Florida Hospital is a 523-bed, full-service medical and surgical acute care center. For over 49 years, we have served North Central Florida. We offer comprehensive cardiovascular care, oncology, orthopedics, and neurosciences. We offer minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment. Other services that we provide include women’s health and wound therapy. We are fully accredited by the Joint Commission and certified as a Comprehensive Stroke Center. Our hospital has an Accredited Chest Pain Center by ACC (American College of Cardiology) and is designated as a Blue Distinction Center for Spine Surgery and Bariatric Surgery. We are committed to patient safety and quality of care. We have received the highest scores available in recognition of this commitment.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Medical Office Asst SHC opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.