Conduct in-depth electrical diagnostics using oscilloscopes, logic analyzers, and power measurement tools to isolate component-level failures. Collaborate with hardware design, firmware, and validation teams to replicate electrical anomalies and propose corrective actions for future product revisions. Perform electrical and mechanical failure analysis on returned SSDs Generate and communicate comprehensive FA reports to internal and external teams Lead escalations for RMA cases, ensuring timely resolution and updates Set up and manage debug systems for DOE and error replication Provide technical consultation and support to customer-facing teams Master's degree in Electronics, Computer, or Systems Engineering, or a related field 7+ years of experience in product engineering, system engineering, validation, or quality assurance Proven experience with electrical debugging tools (oscilloscopes, multimeters, bus analyzers) and hands-on hardware repair or rework. Strong understanding of signal integrity, power delivery, and component-level failure mechanisms in high-speed storage devices. Ability to interpret schematics and perform board-level analysis for SSD and NAND-based systems. Excellent analytical, problem-solving, and communication skills Experience in the storage industry and customer-facing technical roles Familiarity with PCIe, SATA, and bus tracing tools for system debugging Strong time management and project coordination skills Self-motivated with a commitment to continuous technical development Willingness to work flexible hours and travel as needed
