Title:
User Engagement & Outreach Representative
User Engagement & Outreach Representative
Belong. Connect. Grow. with KBR!
KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.
Why Join Us?
Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
This position is contingent upon contract award
We are looking for a User Engagement and Outreach Representative to serve as a Subject Matter Expert (SME) on innovative applications of overhead support, addressing tasks from DoD and IC communities. This role will advocate for the development and integration of new capabilities and tradecraft to tackle the challenges faced by the Combatant Command (CCMD) and its components.
The User Engagement Representative will provide valuable insights into the pressing needs of specific Combatant Command and how the customer’s capabilities can meet those demands. This position will focus on fostering multi-agency, multi-int solutions to various issues while offering support to relevant organizations.
Key Responsibilities:
Capture and prioritize user intelligence needs and requirements, addressing any gaps
Facilitate prompt responses to intelligence requests using customer enterprise solutions
Assist users in communicating their support needs to the Intelligence Community (IC)
Ensure users have knowledge of and access to customer systems and services, and provide tailored training and briefings
Engage with the Department of Defense and IC, leveraging expertise across disciplines
Act as a liaison between forward-placed staff and the customer, integrating fully within host organizations
Assess user needs, recommend actions to utilize customer capabilities effectively, and provide situational awareness of user requirements to the customer and greater IC
Communicate user priorities and shortfalls to relevant customer offices, documenting engagements in government knowledge management tools
Educate users on customer capabilities and ensure awareness of operational status and resource issues
Promote user involvement in shaping ongoing projects and customer forums, and facilitate rapid responses with enterprise solutions
Function as an action officer for customer leadership and manage customer relationships, tracking user needs and metrics
Required Qualifications:
Active TS/SCI clearance with polygraph required
BS degree and 7 years of relevant professional experience (May have HS with 12 years
Must be highly self-motivated with a strong technical and leadership background, demonstrating professionalism and tact under pressure
Excellent verbal and written communication skills are essential for effective coordination with diverse stakeholders including senior military officials and government personnel
Deep understanding of the intelligence community, with proven experience in technical fundamentals relating to IC collectors, mission control, and processing
Capability to thrive in a fast-paced and dynamic environment, maintaining a customer-focused approach in community forums
Familiarity with SIGINT and GEOINT systems, along with visualization and collaboration tools that enhance the utility of customer capabilities for users
Desired Qualifications
Masters with 4 years of relevant professional experience
Knowledge of Electro-optical, RADAR, SIGINT, Communications, Mission Management, and Mission processing systems supporting space and ground architecture
Ability to be flexible to handle multiple priorities and to work flexible schedules as necessary
Strong analytical, problem-solving, and decision-making capabilities
Proficient communications skills and ability to serve as a trusted advisor
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
