Key Responsibilities
Support and encourage others to uphold HCN’s Mission, Core Values, and Goals
Support organization-wide initiatives to improve business process efficiency and service excellence
Build and maintain the Salesforce platform to meet organizational needs
Set up new users and manage permissions to ensure appropriate access levels
Create and customize reports and dashboards to track business goals and provide insights
Automate workflows to save time, reduce errors, and streamline processes
Provide training and ongoing support to drive adoption and effective use of Salesforce
Maintain data accuracy, integrity, and security
Customize fields, layouts, and workflows to align with business processes
Stay current on new Salesforce features, updates, and best practices
2-3 years of Salesforce administration experience (required)
Salesforce Administrator certification strongly preferred (or equivalent experience)
Bachelor’s degree in Information Systems, Business, or related field preferred
Focus on creating user-friendly, human-centered experiences in Salesforce
Oversee and manage changes to business processes, technology, and people within Salesforce
Experience building reports, dashboards, and automating workflows to improve efficiency
Strong communication skills, able to explain technical concepts to non-technical users
Commitment to continuous learning and staying current with Salesforce technology
Collaborative mindset and ability to work effectively across teams
At HCN, we value and invest in our people. Our benefits include:
Medical, Dental, and Vision coverage
One medical plan 100% covered by HCN
$1,500 HSA contributions
Generous Paid Time Off (PTO)
403(b) retirement plan and contribution
