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Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
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Install, upgrade, repair, support customer baseline equipment and related devices
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Perform anomaly/incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, and support overall incident and change management actions
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Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
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Reseat cards, reboot hardware, replace hardware components, and replace cabling
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Re-image or reload software to approved baseline standard and run diagnostics to repair storage discs or corrupted files
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Support non-standard surge services for special projects and high visibility activities as directed
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100% onsite full time based in Aurora, CO
Qualifications You Must Have:
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Typically requires bachelor’s and minimum of 2+ years of relevant prior experience.
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Must have an active and transferable U.S. government issued TS/SCI with polygraph security clearance. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
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Experience with desktop computers, thin clients, and servers’ installation and administration
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Must have an active DoD 8570 IAT Level 2 certification (or higher). IAT Level 2 requires one or more of the following Professional Certifications: Security+ CE, CCNA Security, GICSP, GSEC, SSCP, CySA+, CND. CompTIA Security+ CE is the minimum certification
Qualifications We Prefer:
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Experience with VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL
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Current in IT technical knowledge to resolve complex issues requiring detailed systems and applications understanding
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Team player that is willing to provide support to a variety of tasks and to support high priority customer activities
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Excellent communication and customer interaction skills
What We Offer:
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration and Innovation
Relocation: Eligible
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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