Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.
Job Summary
This position offers an exciting opportunity to work within a dynamic team that serves as internal consultants to key business functions across a leading hospitality organization. You will play a critical role in supporting sales performance initiatives that directly impact revenue objectives and drive excellence across multiple brands. Working closely with cross-functional teams and stakeholders, you will help administer and optimize incentive programs while providing exceptional customer service to thousands of hotel properties and corporate team members. This role combines operational excellence with strategic thinking, offering exposure to various programs and initiatives that measure and improve sales performance across the organization.
Responsibilities
- Support the daily operation of the Scout lead referral program, ensuring smooth execution and administration
- Execute monthly commission billing reconciliation processes, researching and resolving discrepancies
- Maintain program email inbox and provide timely customer service support to end-users at over 4,600 hotels and corporate team members
- Run automated and manual reports to support daily operations and assess overall program health
- Manage data accuracy and quality across program databases and tools
- Collaborate with internal and external resources and vendors to advance operational solutions
- Create and maintain program documentation and website content
- Collect, consolidate, and summarize program information to meet stakeholder needs and guide future improvements
- Maintain clear documentation for all administrative and auditing processes
- Work cross-functionally with hoteliers, sales teams, and program stakeholders to identify and resolve issues proactively and reactively
- Provide backup support for other team programs including Sales Incentive Plan, Circle of Excellence, and Performance Accelerators
- Contribute general support to various sales performance management initiatives
Skills
- Strong customer service orientation with commitment to operational excellence
- Exceptional attention to detail and accuracy
- Excellent communication and influencing abilities at all organizational levels
- Problem-solving mindset with solution-oriented approach
- Ability to adhere to, enforce, and implement policies and operating practices
- Analytical thinking with ability to apply established techniques and procedures
- Self-motivated with initiative to achieve goals independently
- Flexibility and adaptability in an evolving environment
- Innovative thinking with desire to gain industry knowledge
- Strong organizational and time management capabilities
Experience
- Three years of intermediate use of MS Excel, including working knowledge of Pivot tables and common functions such as Vlookup
- Three years of experience with other Microsoft applications including Word, PowerPoint, and Outlook
- Three to five years of travel and hospitality industry, sales systems, or project management experience preferred
- One year of experience in Salesforce preferred
- One to three years of finance, accounting, or customer service experience preferred
This is an exceptional opportunity to join a team that directly influences business performance and revenue growth while developing expertise in sales performance management within the hospitality industry. You will gain valuable exposure to multiple programs and initiatives, work with diverse stakeholders across the organization, and contribute to the success of thousands of hotel properties. The role offers the perfect blend of operational responsibilities and strategic thinking, making it ideal for someone who thrives in a fast-paced environment and is passionate about driving results through data-driven insights and exceptional service delivery.
