Since 1991, Caldera has been developing high-quality software for empowering the digital print & cut industry serving the graphics and textile markets. Headquartered in Strasbourg, France, we also have staff in China, Italy and the United States. We help our customers improve the efficiency of their printing production workflow with advanced prepress optimization, image processing and color management tools. Caldera’s main asset is our ability to scale up production by distributing capabilities on highly demanding platforms on macOS and GNU/Linux operating systems.
Based in Downers Grove, IL, Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion.
Role Summary
The Business Development Engineer (Technical Sales & Application Specialist) bridges the gap between technology and business outcomes. Combining strong technical acumen in wide-format digital printing and workflow automation with consultative sales expertise, this role is central to Caldera’s growth strategy across OEMs, resellers, and key end-users.
The Specialist will manage all stages of the customer journey — from technical pre-sales and workflow assessment to onboarding, training, and long-term adoption — while contributing directly to sales performance, customer success, and product excellence.
Key Responsibilities
1. Technical Expertise & Application Support
• Act as Caldera’s subject matter expert on RIP software, color management, ICC profiling, workflow automation, and file preparation.
• Conduct live product demonstrations, proofs of concept, and ROI-based presentations tailored to customer environments (Signage, DTF, Textile and other printing segments prioritized).
• Deliver remote and on-site training for partners, dealers, and end-users, ensuring efficient adoption and full utilization of CalderaRIP, PrimeCenter, and add-ons.
• Provide Level 2 technical application support during evaluation, onboarding, and post-installation phases in collaboration with Support and Customer Success.
• Document best practices and contribute to the knowledge base, technical documentation, and tutorial content.
2. Sales & Business Development
• Support territory and account planning in coordination with Business Development Managers and OEM teams.
• Identify and develop new business opportunities across direct, channel, and OEM accounts, focusing on software subscription growth and workflow integration.
• Translate customer challenges into commercial solutions, demonstrating tangible value and ROI.
• Contribute to deal structuring, negotiation, and pricing strategy in alignment with Caldera HQ commercial policies.
• Collaborate with Marketing to execute local campaigns, webinars, and trade shows showcasing Caldera’s workflow and automation capabilities.
• Track activities and pipeline progress in Salesforce, ensuring visibility of all ongoing deals, training sessions, and customer engagements.
3. Customer Success & Retention
• Partner with the Customer Success team to ensure smooth onboarding, activation, and renewal of subscription customers.
• Analyze customer usage data and workflows to identify upsell opportunities (modules, driver packs, PrimeCenter bundles, additional seats).
• Conduct regular health checks and optimization sessions with key accounts to reinforce value and reduce churn.
• Ensure a high NPS/CSAT score through proactive engagement and responsiveness.
4. Cross-Functional Collaboration
• Work closely with Product Management and R&D to provide structured feedback on feature requests, localization, and competitive differentiation.
• Participate in printer driver validation and beta testing to support OEM releases and ensure compatibility across hardware platforms.
• Align with global sales and technical teams (US, EMEA, APAC) to maintain consistent product positioning and knowledge sharing.
• Represent Caldera at industry events and OEM integrations, acting as a brand ambassador and workflow consultant.
Ideal Candidate Profile
• Required Skills & Experience
• Minimum 5 years’ experience in wide-format printing, RIP software, workflow automation, or color management.
• Hands-on expertise with CalderaRIP, PrimeCenter, or equivalent software (Onyx, EFI, SAi, Wasatch, etc.).
• Deep understanding of PDF prepress, ICC profiling, and print production workflows.
• Proven record in technical sales, application consulting, or workflow implementation, ideally in OEM or dealer environments.
• Excellent communication and presentation skills — able to convey complex technical topics to both engineers and executives.
• Familiarity with Salesforce CRM or equivalent sales enablement tools.
• Fluent in English (additional languages such as French, Spanish, or German are a plus).
• Ability to travel 25–40% (trade shows, partner visits, onsite training).
Preferred
• Experience managing OEM relationships (HP, Mimaki, Epson, Roland, etc.).
• Background in subscription-based software or SaaS sales.
• Existing network within the large-format, textile, or DTF ecosystem.
Key Success Metrics
• Achievement of assigned revenue and subscription growth targets.
• Pipeline coverage and conversion of supported opportunities.
• Customer onboarding rate and satisfaction (NPS/CSAT).
• Feedback contribution to R&D and product localization.
• Number of partner training and enablement sessions delivered.
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Why Join Caldera
Join a global, multicultural team pioneering workflow automation and color management for the digital printing industry. At Caldera, innovation meets collaboration; you’ll influence both customer success and product strategy, bridging technology, creativity, and business growth.
Work Arrangement : Remote
Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 120 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws; wellness reimbursement, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination since race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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