Job Description:
Pony Power Therapies, a non-profit based in Mahwah, NJ, is seeking a Salesforce Administrator to join our expanding team. The Salesforce Administrator will be responsible for managing the day-to-day operations of the Salesforce system to meet the organization’s requirements, as well as working closely with our user community to improve and enhance the Salesforce platform with responsibility for increasing user engagement, user training, and systems enhancements. The Salesforce Administrator will be able to maintain Salesforce services and ensure tasks run smoothly for our development, finance, business engagement, and program teams.
Key Responsibilities:
· Serve as primary system administrator for the Salesforce environment with 10+ users
· Handle all basic administrative functions including user account maintenance, reports, dashboards, workflows, validation rules, data migration, and other routine tasks
· Coordinate the evaluation, scope, and completion of new development requests from Pony Power team to support organizational needs
· Work with our staff to establish effective processes to support administrative, development, business engagement, program, and change management activities
· Train new users, develop user manuals, and grow the Salesforce skill set across the organization
· Maintain key system metrics to track trends in usage and adoption
· Oversee data quality, migration, and maintenance including: importing data as appropriate, managing duplicate records, monitoring data quality, and generating reports to identify missing data
· Provide strategic advisement of best practices, training programs, and the use of CRM applications to end users
Qualifications:
- Bachelor's degree in business or information systems preferred
- Minimum two years of experience as a Salesforce administrator; Salesforce Admin certified, experience with Salesforce Lightning required
- Proven ability to assess organizational needs in order to gather requirements, inform design, implement new processes and facilitate user adoption
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, flows and automations, custom views, integrate 3rd party applications, and other content
- Strong understanding of Salesforce best practices and functionality
- Documented history of successfully driving projects to completion
- Experience as a system administrator for a nonprofit with more than 10 users that is using Salesforce for both program and development management
- Excellent verbal and written communication skills required
- Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required
- Ability to work independently and collaboratively, and to prioritize various competing objectives
Job Type: Part-time
Pay: $37.50 - $45.00 per hour
Expected hours: 16 – 20 per week
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
