Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Program Manager serves as a strategic delivery partner across HR, Technology, Product, and Risk organizations to enable agentic and AI-supported HR solutions. This role is responsible for shaping use cases, guiding prioritization, and translating HR needs into well-defined strategic work.
Acting as a trusted liaison between HR stakeholders and delivery teams, the Program Manager drives alignment, manages change, and ensures solutions are operationally ready, policy-compliant, and positioned for successful adoption. The role combines program management, business analysis, process ownership, and stakeholder guidance to ensure AI-enabled solutions deliver measurable value and sustainable outcomes for HR.
Job Description
Core Responsibilities
Program and Project Management
- Lead HR-focused programs that leverage AI and integration capabilities to streamline processes and improve employee experience
- Develop and maintain program roadmaps, delivery plans, and prioritization frameworks aligned to HR strategy and capacity
- Coordinate work across HR, Technology, Product, Privacy, and Compliance partners to ensure clarity and accountability
- Track progress, manage risks and dependencies, and communicate status, decisions, and tradeoffs to leadership
- Support build, deployment, and production readiness activities in partnership with engineering and operations teams
Business Analysis, Use Case Development & Process Ownership
- Partner with HR stakeholders to identify process pain points, policy-driven constraints, and high-impact opportunities for agentic solutions
- Facilitate workshops, interviews, and working sessions to document current-state processes, future-state workflows, and decision logic
- Own and maintain process documentation and policy interpretations that inform solution design and ongoing operations
- Translate HR needs into clear user stories, functional requirements, and acceptance criteria that guide technical delivery
Stakeholder Partnership, Change Management & Enablement
- Act as a change agent by preparing stakeholders for new ways of working enabled by agentic solutions
- Support communication, training, and adoption planning to ensure solutions are understood and effectively used
Governance, Privacy & Risk Partnership
- Embed governance and approval checkpoints into delivery plans to support compliant and auditable solutions
- Support risk reviews, documentation, and remediation activities as needed
Solution Validation, Deployment & Operations Support
- Assist with deployment planning and transition to steady-state operations
REQUIRED SKILLS & EXPERIENCE
- 6–8 years of experience in program or project management, business analysis, or delivery roles supporting HR or enterprise operations
- Strong experience gathering requirements, developing use cases, and managing cross-functional stakeholders
- Demonstrated ability to guide prioritization and decision-making across diverse partner groups
- Excellent relationship-building, communication, and facilitation skills
- Experience working in Agile, Scrum, or hybrid delivery environments
PREFERRED QUALIFICATIONS
- Experience supporting HR technology platforms such as Workday, SAP SuccessFactors, or ServiceNow HR
- Familiarity with AI-enabled or automation solutions in an enterprise environment
- Knowledge of HR data governance, privacy, and compliance considerations
- Ability to translate complex policies or technical concepts into clear, actionable guidance for business stakeholders
IMPACT & OUTCOMES
This role ensures HR agentic solutions are clearly defined, well-governed, and positioned for successful delivery and adoption. Success is measured by the ability to build trust, drive alignment, accelerate execution, and enable HR teams to effectively leverage AI-enabled capabilities in their day-to-day operations.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Agile Project Delivery; Change Management; AI Adoption; Stakeholder Management; Risk Management
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
