Company
ROCHE BOBOIS is one the largest and most famous contemporary European furniture companies.
The North American branch operates 35 stores. Learn more at our web site: www.roche-bobois.com.
Job Offer
Job Title: Out of State Dispatcher
Supervisor: Logistic Director
Location: Roche Bobois Warehouse
2310 E Gladwick St, Rancho Dominguez, CA 90220
Schedule: Monday to Friday from 7 a.m. to 3.30 p.m.
Job Description
We are seeking a reliable and detail-oriented Out of State Dispatch Coordinator to manage daily scheduling and communication with clients and showrooms.
A. BEFORE SALES: QUOTES
- Providing quotes with email follow-up to salespersons and showroom managers Always get several quotes. Options to different warehouses: New Jersey, Miami, Montreal, San Francisco, Seattle White glove deliveries and curbside deliveries
- In case of vacation / time off: send to direct manager all pending quote requests
B. GOALS
- After receiving an email: 48h to respond
- Quote production: 96h
- Be as proactive as possible to get several options
- Always keep sales team in the loop
- Think out of the box (think of all options)
- Make our clients happy
- Always keep calm even when the situation with the client becomes complicated Solution finder
- Contacting clients prior container arrival
- Update portfolio
C. OUT OF STATE DELIVERIS
- Coordinating with warehouse team for palettizing orders
- Coordinating with showroom to ensure that balances are taken and confirm
- delivery address
- Coordinating with delivery companies and ensure that proofs of delivery and
- pictures are received
- Validating out-of-state deliveries in Ecolix
- Sending DV (delivery voucher) with proper box count and container information
- Communicating ETA’s of delivery with clients as well as sales team
- Updating Dispatch system with carrier information
- Preparing shipments with UPS and Fed Ex
- Preparing shipping quotes with a 72-96hr time-frame
- Any other tasks assigned by management
D. OUT OF STATE DELIVERIES
- Coordinating with other warehouses when pieces are arriving in other warehouses (Miami, New Jersey, San Francisco, Seattle/Portland)
- Sending DV (delivery voucher) with proper box count and container information
- Validating out-of-state deliveries in Ecolix
REQUIRED SKILLS
- Highly motivated and detailed oriented
- Great organizational abilities
- Great teamwork as well as ability to work independently as instructed
- Microsoft Office Suite and Google Suite
- Ability to work with Microsoft Office, Excel, Power-point, and good computer skills
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Dispatching: 1 year (Preferred)
- Customer support: 1 year (Preferred)
Work Location: In person
