Actively and consistently support all efforts to simplify and enhance the customer experience. Provides administrative support for all areas of customer service to include, but not limited to: Enters various information into computer system. Tests changes to the biller, IVR, Avaya phone system and other applications for accuracy. Maintains security access requests for the biller and other applications. Performs callbacks to customers for various reasons (e.g. schedule dates, PPV credits, equipment reboots, Digital Phone and EZ connect, and other follow ups). Posts work and sales orders. Data entry of weekly and monthly sales statistics. Data entry of TCS (forecaster). Monitors Digital Phone, EZ connect, and other orders for accuracy and completion. Maintains special campaigns. Maintains special and bulk billing accounts. Handles customer correspondence via all venues (e.g. chat, phone and email). Identify opportunities to generate sales by consistently applying the Customer Interaction Process (CIP). Delivers product and service solutions by providing education and support on Spectrum products and services. Places orders and schedules appointments. Maintains strong knowledge of all products, pricing plans, promotions and service features for Charter, as well as our competitors. Educates and engages customers through product demonstrations. Provides prompt and courteous customer service. Responds to customer issues according to established Company policies. Troubleshoots, diagnoses and resolves customer inquires. Accurately enters all required information into the system and completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines. Performs customer payment functions consistent with all cash handling policies and procedures. Processes billing adjustments on customer accounts. Completes all aspects of opening and closing the store in accordance with established procedures. Receives, issues and tracks customer equipment and assists with inventory maintenance. Maintains store appearance and provides a consistently professional and welcoming atmosphere for customers. Consistently demonstrates adherence to all the Company and Store policies and procedures. Completes required training and demonstrate associated skills and competencies. Supports team members as necessary. Performs other duties as assigned by management. Regular attendance required. OTHER DUTIES: Copies and files various reports. Contacts customers to reschedule cable hookup appointments. Distributes and files various reports. Performs various copying and faxing services. | 
